Do you love the feeling of checking things off your to-do list and knowing that everything is in order? Are you someone who thrives in a role where communication, timing, and accuracy are everything? Step into a position where your skills make a direct impact—ensuring every appointment is confirmed, every detail is correct, and every day starts fully prepared for success. About Refloor: Refloor is one of the fastest-growing home improvement companies in the nation, delivering high-quality flooring solutions with top-tier customer service. We are seeking a highly organized and proactive Confirmation Specialist whose primary focus is to ensure that tomorrow is fully confirmed and ready to go. What You’ll Do: Your mission is simple: Make tomorrow happen. You'll be the key link —confirming, communicating, and coordinating to ensure every scheduled appointment is locked in and ready for success. Your Key Tasks: + Confirm and communicate with customers about their appointments for the following day through calls, texts, and emails. + Verify appointment details and manage last-minute updates professionally + Maintain accurate, up-to-date records in the CRM system, including routine data clean-up + Identify and escalate scheduling conflicts or issues promptly + Collaborate closely with other departments to ensure a seamless customer experience + Ensure all interactions with customers and team members are positive and professional What You Bring: + Clear and professional communicator, both over the phone and in writing. + Exceptionally organized with a strong eye for detail. + Comfortable using phone, text, and email for professional communication. + Ability to remain calm, focused, and efficient in a fast-paced environment. + Experience with CRM systems or scheduling tools preferred. + Prior experience in customer service or call center is a strong plus. Benefits + $20/hour + PTO—including paid holidays! + Medical, dental, and vision insurance + Life insurance + 401(k) plan + Exclusive employee discounts on our flooring products