CACI is seeking a highly skilled Configuration Management Specialist to join our team to support our customer, U.S. Southern Command (USSOUTHCOM), in Doral, Florida. This position is contingent upon award of the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES2).
The ideal candidate will be responsible for maintaining and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform. This role is crucial in ensuring the accuracy, completeness, and reliability of data across the Enterprise Information Environment (EIE).
Key Responsibilities:
Develop, manage, and maintain CM/CMDB processes, workflows in ServiceNow
Configure ServiceNow Discovery to automate CI population
Implement and manage integrations between ServiceNow CMDB and other data sources
Develop and run reports, dashboards, and metrics related to CMDB health and usage
Troubleshoot CMDB-related issues and provide technical support to end-users
Conduct regular audits and data cleansing activities to maintain CMDB quality
Collaborate with other IT teams to ensure proper CI relationships and dependencies are captured
Stay up to date with ServiceNow releases and implement new CMDB features as appropriate
Provide training and guidance on CMDB best practices to IT staff and stakeholders
Required Qualifications:
Must hold an active secret level clearance
Bachelor's degree in Information Technology, Computer Science, or related field
Minimum 5 years of experience working with ServiceNow CMDB
ITIL v4 Foundation certification
Knowledge of network protocols, IT infrastructure, and cloud technologies
Proficiency in ServiceNow scripting (JavaScript)
Experience with ServiceNow CMDB, Discovery, Service Mapping, and IntegrationHub
Strong communication skills and ability to explain technical concepts to non-technical stakeholders
CompTIA Security+
Preferred Qualifications:
ServiceNow Certified Implementation Specialist - CMDB certification
ServiceNow Certified System Administrator certification
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$61,600-$129,300CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.