GovCIO is seeking a motivated, career and customer-oriented Configuration Management Analyst III (Senior) to join our team in Doral, FL.
This position is pending contract award.
ResponsibilitiesResponsibilities include but are not limited to:
Play a critical role in maintaining the integrity and accuracy of an organization’s IT infrastructure and service informationLead and mentor junior team members, drive process improvements, and ensure that configuration data is consistently reliable and up-to-dateMaintain the accuracy and completeness of the configuration management database (CMDB), ensuring that all IT assets, configurations, and relationships are properly documentedDevelop and enforce data governance policies and procedures for the CMDBPerform regular audits and reconciliations of the CMDB to identify and resolve discrepanciesImplement and maintain automated discovery and dependency mapping toolsIdentify opportunities to streamline and optimize configuration management processesDevelop and implement process improvements to enhance efficiency and data qualityPromote the adoption of configuration management best practices across the organizationCollaborate with other ITSM Teams, such as Incident, Problem, and Change Management, to ensure seamless integration of configuration dataProvide accurate and timely configuration information to support incident resolution, problem analysis, and change implementationMaintain a strong understanding of IT infrastructure components, including hardware, software, network devices, and cloud servicesDevelop and maintain technical documentation related to configuration management processes and toolsProvide direction and mentorship to junior staff QualificationsBachelor's with 8+ years (or commensurate experience)
Required Skills and Experience
BA/BS in field necessary to assume Configuration Management Analyst III duties and a minimum of 9 years years of relevant Configuration Management Analyst III experience.High School and 4 years of additional experience or Associate's Degree and 2 years of additional experience may be exchanged in lieu of a required Bachelor's degreeA candidate holding a relevant Master’s degree may be granted 2 years’ experience credit for that extra education. A candidate holding a relevant PhD degree may be granted 4 years’ experience credit for that extra education.Five years of position-specific relevant experience. Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline. Strong understanding of ITIL-informed best practices, particularly in the areas of configuration management, change management, and incident management. Experience with CMDB tools and technologies (e.g., ServiceNow, BMC Atrium). Proficiency in scripting languages (e.g., Python, PowerShell).Deep understanding of ITIL-informed best practices, strong technical skills, and meticulous attention to detail
Clearance Required: Secret
#nss
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here’s what you can expect:
During the Interview ProcessVirtual video interview conducted via video with the hiring manager and/or teamCamera must be onA valid photo ID must be presented during each interviewDuring the Hiring ProcessEnhanced Biometrics ID verification screeningBackground check, to include:Criminal history (past 7 years)Verification of your highest level of educationVerification of your employment history (past 7 years), based on information provided in your applicationEmployee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)Corporate DiscountsLearning & Development platform, to include certification preparation contentTraining, Education and Certification Assistance*Referral Bonus ProgramInternal Mobility ProgramPet InsuranceFlexible Work Environment*Available to full-time employees
Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
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