Join our team in a crucial role that integrates Knowledge Management and Configuration Management to support our client’s network environment. As the Configuration & Knowledge Management Lead, you will ensure that service offerings are easily discoverable, requestable, and fulfillable; that operational knowledge is accurate, accessible, and actionable; and that configuration items are properly tracked and aligned with service delivery. This position is ideal for a systems thinker who excels in structured, ITIL-aligned environments and is committed to clarity, governance, and operational excellence. You will collaborate with various internal and external partners to uphold high standards in documentation, service lifecycle management, and knowledge dissemination. This position can be filled at the mid level or senior level. You Have: · 3+ years of experience in ITSM · Proven experience managing Configuration Item (CI) in ServiceNow, including creation, modification, testing, and publication · Demonstrated expertise in Knowledge Management, including drafting, reviewing, publishing, and retiring articles in ServiceNow or similar ITSM platforms · Proven experience and understanding of Configuration Management practices, including tracking CIs, analyzing relationships, and conducting impact assessments. · A strong understanding of ITIL frameworks and the intersections between service cataloging, knowledge management, and configuration management is essential. · Ability to coordinate with Service Owners, Catalogue Editors, Approvers, and Fulfilment Groups to ensure service integrity and delivery · The candidate has the ability to contribute to the development of Standard Operating Procedures (SOPs), refine processes, and analyze performance metrics. · Proficiency in HTML, along with offline content creation tools like MS Word and PowerPoint, is required for developing knowledge articles. · Excellent attention to detail and ability to follow structured workflows for approvals, categorization, and lifecycle management · Clearance Required: Secret. · Bachelor’s degree. Note: 6 year's work experience may be substituted for a Bachelor's Degree. Nice If You Have: · Prior Experience supporting U.S. military or multinational coalition environments. · Familiarity with international operational procedures, documentation standards, and hosting protocols. · Experience working in classified or coalition-hosted environments with multi-tiered access controls · Experience mentoring others and delivering training on knowledge and service management best practices. · Certified Knowledge Manager (CKM) or equivalent certification in ITSM disciplines Pay and Benefits The pay range for this position is $60.00 - $65.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbus,OH. Application Deadline This position is anticipated to close on Aug 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.