**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **JOB PURPOSE:** To aggregate, correlate and create Caterpillar customer and dealer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs. These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency. **JOB DUTIES:** Condition Monitoring Advisors (CMAs) in the Fleet Monitoring Center will monitor the elements of S•O•SSM fluid analysis, equipment inspections, electronic data, repair history and site conditions to provide relevant recommendations as indicated by the data. **This includes the following essential duties and responsibilities:** + Aggregate and correlate the five elements of condition monitoring, where all are available. + Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 3 elements. + Provides equipment recommendations to Caterpillar dealers and customers. + Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs. + Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources. + Provides information for equipment management lead tracking and resolution. + Prepares standard written reports of recommendations for customers and their Caterpillar dealers _on a daily or monthly basis_ . + Facilitates ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs. + Communicates verbal recommendations as required to customer and their Caterpillar dealers. + Builds collaborative relationships & acts as a consultant with equipment management personnel. **BACKGROUND/EXPERIENCE:** + Experience in the product support and/or engineering fields. + Strong customer service/contact experience, communication, multi-tasking, and organizational skills are essential to success in this position. + Possess the ability to work and provide direction in a team environment, and work with diverse groups of customers and business partners. + Position requires initiative and ability to resolve issues either individually or through appropriate team guidance. + A degree in engineering, business, marketing and/or equivalent application experience is highly desired. + Working knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System is desire **Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.** **What will Caterpillar do for you?** From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance and the growth opportunities you expect with a Fortune 100 company. Your power our success and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters. **Job Title:** Condition Monitoring Advisor **Salary:** £47,500-£55,500 depending on experience **Benefits:** 27 days annual leave + bank holidays, Up to 10% bonus, Flexible Buy in Benefits such as Private Medical, Healthcare, Vison & Dental schemes, Green Car Scheme and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website **Location:** Solihull **Contract:** Permanent **Travel:** Minimal- circa two trips abroad per year. **Job Reference:** R0000308970 **CATERPILLAR** **BCP UK** Caterpillar is a World Leader in Construction and Mining Equipment—creating innovative, cutting-edge products and services that help our Customers “Build A Better World”. With that level of impact comes the platform to “Care for the World, we work in”. That’s why we lead sustainable, green initiatives to preserve the Environment and help reduce Poverty with the Caterpillar Foundation and stay involved in the communities we help to build. **What will Caterpillar do for you?** From Day One, you’re set up to thrive at Caterpillar with helpful training, relatable Mentors, Global experience, competitive Salary package, focus on a work-life balance and the growth opportunities you expect with a Fortune 100 company. Your power is our success and we are committed to empowering you. After all, when your work can impact the entire world, it’s important to do work that matters. **Posting Dates:** Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .