About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role:

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Full-Time Concierge Supervisor.

The Concierge Supervisor plays a key leadership role within the Concierge Team, working closely with the Director of Guest Experience to deliver exceptional guest experiences. This position supports the daily operations of the department, contributes to team development and engagement, and ensures service excellence by responding to guest requests with personalized recommendations.

 

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. 

Hourly wage: $25.00 - $27.00

What you will do:

Supervise and support the Concierge Team in delivering exceptional and personalized guest experiences.

Assist the Concierge Assistant Manager in overseeing daily operations and ensuring the success of the Concierge Department.

Collaborate with guests pre-arrival and during their stay to understand preferences and provide tailored recommendations.

Respond to a wide range of guest requests, adding personal touches to ensure maximum satisfaction while adhering to Four Seasons’ standards.

Follow up with guests pre-arrival, ensuring responses are made within 72 hours.

Assist with sending pre-arrival emails in preparation for the winter season.

Manage all guest interactions with professionalism and genuine hospitality, accommodating special requests when possible.

Support the Concierge Assistant Manager with daily briefings and monthly meetings to maintain effective communication within the team.

Conduct standard testing monthly to ensure service excellence and adherence to brand standards.

Address and resolve guest concerns and inquiries regarding hotel services, events, hours of operation, and directions.

Engage with guests in person and over the phone in accordance with Four Seasons’ service standards.

Maintain up-to-date concierge desk materials, including brochures, maps, and local activity guides.

Develop and sustain strong relationships with vendors, restaurants, and local service providers.

Demonstrate extensive knowledge of Whistler activities and attractions, and coordinate ticketing, reservations, and information for guests.

Perform additional duties as assigned by the Concierge Manager and Front Office Manager.

What you bring:

Preferred background in luxury hotel Front Office, Concierge, or Guest Services. 

Previous experience with Opera PMS is a plus. 

Essential ability to quickly and positively establish rapport. 

Knowledge of Whistler and surrounding areas is highly desirable but not mandatory. 

Demonstrated strong written and oral presentation skills. 

Capacity to multitask in a high-volume and demanding environment. 

Proficiency in the English language, both written and oral, is mandatory. 

Commitment to excellent service and teamwork. 

Strong attention to detail and the ability to thrive in a fast-paced environment. 

Must be eligible to work in Canada. 

  
What we offer: 

Competitive wages  

Affordable staff accommodation located in scenic Whistler  

Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance  

Employee recognition and events including employee of the month, years of service milestones, winter gala, summer activities, etc.  

Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)  

Complimentary meal provided every shift in our staff cafeteria  

Paid time off; vacation days and additional floating holidays per year  

Excellent training and development programs  

Exclusive discount and travel programs with Four Seasons worldwide  

Schedule & Hours:  

As our hotel is open 24/7, 365 days a year, we expect the Concierge Supervisor to be flexible in working mornings, evenings, weekends, and holidays.   

   

Learn more about what it’s like to work for Four Seasons:   

http://fourseasons.com/careers   

https://www.linkedin.com/company/four-seasons-hotels-and-resorts   

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s   

   

Learn more about Four Seasons Whistler on Social Media:   

Instagram: @FSWhistler   

Twitter: @FSWhistler   

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/   

  

We look forward to receiving your application!   

 

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.   

   

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.