At Belk we have a vision to reimagine the department store. Concierge Associates provide outstanding customer service to each customer, display a passion for retail and fashion, adapt to change efficiently, continually seek to learn about Belk’s merchandise and have an awareness of industry technology. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

Job Functions  

Proactively greeting and engaging customers warmly and with a smile  

Supporting the store to meet or exceed its customer service goals  

Handling each customer transaction in a professional and friendly manner  

Thanking each customer by name following a purchase  

Offering assistance to the customer proactively and without prompt  

Using suggestive selling techniques with all customers  

Meeting or exceeding solicitation goal for Belk credit Rewards program  

Meeting or exceeding goals, where applicable  

Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com  

Using Mobile Devices to complete a sale (where applicable)  

Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience  

Using the Belk App and informing customers about the Belk App to enhance their shopping experience  

Using the Belk website to look up merchandise and complete in-store orders for customers  

Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks  

Maintaining Belk professional dress standards and appearance 

Complying with store policies including, but not limited to those concerning attendance and tardiness  

Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager 

 

Minimum Education & Experience: 

• No education requirement 

• Experience in retail preferred 

• Excellent communication skills 

• Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

Physical Requirements: 

• Ability to use computer keyboard, standard telephone and other related business equipment 

• Hand manipulation to remove sensor tags 

• Ability to push / pull 100-500 pounds when moving stock carts 

• Task demands vary in each department because of the different types of merchandise 

• Stocking requirements can involve reaching above & below shoulder level and lifting 25- 50 pound boxes 

• Ability to apply treatment/make-up to customer's face