JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

The Concierge Officer - Workplace Experience is responsible for enhancing the workplace experience for employees, clients, and visitors across the clients' facilities. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The position plays a pivotal role in ensuring seamless access, exceptional service, and a welcoming atmosphere.

This is a fixed-term contract until June 2026.

Snapshot of the role:

Warmly welcome and assist guests with arrivals, departures, and office orientations.

Issue access cards to visitors while ensuring compliance with security protocols.

Engage visitors and employees in a professional and helpful manner.

Provide courteous escort services for VIP visitors to executive levels.

Demonstrate exceptional customer service skills and professionalism.

Serve as a central point of contact for campus information and wayfinding.

Support the transition to electronic Visitor Management Systems.

Monitor and maintain the lobby to ensure a clean and organized environment.

Assist in planning and executing experience activations in the workplace.

Collaborate on workplace initiatives and community engagement activities.

Proactively anticipate client needs and deliver creative solutions.

Coordinate across teams to prepare for meetings and events efficiently.

Create work orders for maintenance, safety, and security concerns.

Identify and escalate potential risks to ensure operational continuity.

Support the triage of service tickets through appropriate systems.

Perform various administrative tasks to ensure seamless service delivery.

What we are looking for:

We're seeking a dynamic and customer-focused professional to join our team. The ideal candidate will have a proven track record in delivering exceptional guest experiences, with a keen eye for detail and a proactive approach to problem-solving. If you thrive in a fast-paced environment and have a passion for creating memorable interactions, we want to hear from you!

3-5 years experience in customer service, security, hospitality, or workplace services

Excellent communication skills with fluency in English

Strong interpersonal skills and ability to engage with diverse stakeholders

Proficiency in Microsoft Office suite and visitor management systems

Flexible and positive attitude with ability to multitask and prioritize

Customer-centric mindset with attention to detail

First aid and CPR certification a plus!

Experience in corporate or multi-tenant building environments or Tertiary qualifications in hospitality, facilities management, or related fields are desirable

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ426329

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.