All the benefits and perks you need for you and your family:

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule:Full Time

Shift:Days 7 am - 7 pm

Location: 1500 SW 1st Ave Ocala, Florida 34471

The community you’ll be caring for: AdventHealth Ocala

Horse Capital of the World – Home to the World Equestrian Center

Affordable cost of living

Destination for outdoor enthusiast (golf, kayaking, horseback riding, nature trails)

Vibrant downtown area with award winning establishments

Family friendly with many parks and recreations

Driving distance to Gainesville, St. Augustine, Orlando, Tampa, Sarasota

Part of the community since 1898, providing healthcare to Marion County for over 120 years

AdventHealth Hospital Ocala offers a broad spectrum of services, with programs that are nationally recognized and accredited

Spectacular springs throughout the county

The role you’ll contribute:

The Guest Services Concierge is one of the “first faces” at AdventHealth Ocala and greatly contributes to the World Class Experience we are extending to our patients, visitors, leaders, and co-workers. Warmly greets and attends to guest needs. Understands and follows the organization's policies, procedures and security management guest check-in process. The team member is an independent worker, meeting the day-to-day needs of our guests. Participates in the department’s performance improvement activities and maintains the flow of communication, and resources for the (Guest Services) department. Professionally handle stressful situations, while maintaining quality of work and excellent customer service. Review daily schedules and updates/reschedules any conflicts. Helps keep guest services areas clean and attractive, greeting and helping patients and visitors find their way. Keeps guests/patients informed. Familiar with hospital services, people, locations and community in order to provide accurate assistance to guests/patients. Physical demands include sitting or standing for extended periods, pushing wheelchairs, typing, and other duties assigned.

The value you’ll bring to the team:

Act as the designated greeter at for the lobby entrance and provide superb service to every guest.

Build a lasting relationship with vendors that will provide services to our guests.

Facilitate the guest check-in process utilizing security management standard operating procedure to ensure all guests are appropriately identified.

Warmly greets all guests on the premises and provide accurate direction for patients and visitors. Use eye contact and appropriate gestures to show genuine care and concern.

Exemplifies World Class Service by being attentive and responsive to our guest requests and creates an experience that will always be remembered.

Qualifications

The expertise and experiences you’ll need to succeed:

Category: Patient Experience

Organization: AdventHealth Ocala

Schedule: Full-time

Shift: 1 - Day

Req ID: 25020908

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.