The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Concierge at Bellagio, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
 

THE STARTING RATE: $19 per hour

THE DAY-TO-DAY:

Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.

Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges

As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests

Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests

Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community

As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures

May check in/out hotel guests

THE IDEAL CANDIDATE:

High School Diploma, GED or equivalent.

1+ years of prior relevant experience working in front services at a hotel/casino, spa, retail, or admin/office work

SNHCA or Les Clefs D'or Membership preferred

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15026

Are you ready to JOIN THE SHOW? Apply today!