About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.About the role:
Join the award-winning team at Four Seasons Resort Sharm El Sheikh, a luxurious beachfront oasis offering exceptional service and unforgettable experiences on the Red Sea. As a Concierge Agent, you will be the go-to expert for guests, creating personalized itineraries and ensuring a seamless and memorable stay from arrival to departure.
What you will do
Provide a warm and personalized welcome to guests, offering information and recommendations tailored to their preferences.Assist guests with restaurant reservations, activity bookings, transportation, and special requests.Maintain thorough knowledge of the resort’s facilities, services, and local attractions to offer accurate and inspiring suggestions.Liaise with various departments to ensure guest needs are met promptly and efficiently.Anticipate guest needs and proactively address any concerns or special requirements.Handle VIP and repeat guests with a high level of attention to detail and discretion.Ensure all guest interactions are aligned with Four Seasons’ standards of service excellence.Maintain accurate records of guest preferences and activities to enhance future stays.Stay updated with local events, cultural happenings, and new offerings to enrich the guest experience.What you bring
Ideally, 1–2 years of experience in a luxury hotel or hospitality setting, preferably in a guest-facing role. (Not required, but preferred.)Excellent communication skills in English; knowledge of additional languages is a plus.Strong organizational skills and attention to detail, with a passion for creating exceptional guest experiences.Familiarity with local attractions, dining, and cultural offerings in Sharm El Sheikh.A positive attitude, problem-solving mindset, and a genuine desire to delight guests.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
Full Time (8 hrs)