As a Concierge Account Manager of Developing Markets, the candidate is a cross-functional leader that maximizes initial sales penetration for new residential properties and clients, with a focus on increasing revenue penetration and overall relationships within the market. The Concierge Account Manager will be maintaining and building relationships with the Boards as well as HOA offices for assigned Hotwire properties during Launch and into Operational status.

Duties / Responsibilities:

Develop deeper relationships with clients and act as their primary contact with Hotwire Communications Drive sales and revenue penetration by obtaining orders or contracts for services. Identify reactive & proactive selling opportunities by identifying residential prospects in assigned community events, evaluating their needs, and selling solutions for those needs. Interact daily with customers, face to face in the remote office, while also providing a QA function to ensure all customer documentation is uploaded and service orders are properly documented and closed. Build relationships with boards as well as POA offices for assigned properties ensure the launch process, meets our “white glove” experience. Participate in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities. Coordinate onsite duties associated with business operations and upgrades of a property with a strong focus on outbound calling to schedule technicians, installs, change orders and trouble tickets. Maintains quality service by selling appropriate solutions in keeping with the Company’s standards and identified Revenue and Penetration objectives. Identify upselling opportunities and offer residents additional or upgraded services. Maintain product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices. Represent Hotwire during scheduled property Town Halls and/or Board Meetings. Arrange onsite operational facilities and execute processes for all operational needs; including on-site personnel, back-office workspace, equipment and office trailer and other property launch needs. Obtain list of VIPs, Board Members and other “friendlies” for testing and initial installs. Obtain map(s) of property/community and diagrams/floor plans for the homes/condos to be installed. Coordinate “pre-launch” community-wide signup event with the goal of kick-starting home surveys. Resolve escalated customer and on-site subscriber issues including damage claims. Deliver communication regarding construction work on site and timeframes including on-site signage. Coordinate marketing material delivery and make recommendations for additional collateral as necessary. Respond to all customer web inquiries and online/social media posts. Other duties as assigned by Supervisor.

Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor’s degree in business or equivalent work experience. Minimum 2 – 4 years of Account Management, Customer Service or other relevant experience. Knowledge of PC based systems, familiarity with Windows operating platforms, and experience with the MS Office Suite, Word, Excel, and Outlook. Excellent verbal and written communication skills in English (including public speaking). Self-starter with ability to work independently with little supervision. Ability to work on days, weekends, evenings and holidays and participate with on-call rotation as needed and travel to meet the needs of the business.

BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks

 

The expected base pay range for this position is $80,000 annually. Actual compensation will be determined based on experience, skills, and other job-related factors.

 

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.