JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

As a Concierge at Charles West, you'll be the face of our luxury residential experience, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating an exceptional living environment by providing personalized assistance and ensuring resident satisfaction. You'll be the primary point of contact, championing the resident experience and consistently exceeding expectations. 

We are hiring three team members for the front lobby Concierge desk. The desk is open from 7am-11pm, seven days a week including holidays. Candidates need to be available to work various days and hours during the open hours and and the team will rotate among a set shift schedule.

WHAT YOU’LL BE DOING:

Resident Experience Enhancement: 

Deliver proactive, courteous, and tailored service to current and prospective residents 

Anticipate, support and fulfill resident needs, from daily requests to special arrangements, including support with Property Management Software/Resident Portal access and training. 

Maintain expert knowledge of local amenities, services, and events 

Manage amenity bookings, deposits, and post-event inspections 

Assist with resident events and smooth move-in processes for new residents 

Personalize interactions by familiarizing yourself with residents and their pets 

Concierge Services: 

Coordinate special services (e.g., transportation, reservations, dry cleaning) 

Handle package and delivery management 

Respond promptly to all resident communications (calls, messages, inquiries) 

Maintain shift logs and daily memo books with pertinent information 

Support leasing staff with prospective resident greetings and showings 

Building Operations Support: 

Manage service elevator and loading dock schedules 

Control building access for contractors and visitors 

Administer security access devices (cards, fobs, transmitters) 

Maintain enterphone system and security software 

Liaise with security personnel as needed 

Community Engagement: 

Build positive relationships with local businesses and service providers 

Gather and share community information for resident benefit and social media use 

Assist in organizing and executing resident events 

Guest Suite Management: 

Oversee and administer the building's guest suites 

Manage guest suite bookings and reservations 

Coordinate cleaning and maintenance of guest suites 

Ensure guest suites are properly stocked with amenities 

Handle check-in and check-out processes for guest suite users 

Address any issues or concerns related to guest suite usage 

Maintain accurate records of guest suite occupancy and revenue 

WHAT YOU BRING:

2+ years of experience in luxury residential concierge, high-end hospitality, or premium customer service roles 

Post-secondary education in hospitality management or related field preferred 

Exceptional communication skills with a focus on discretion and confidentiality 

Strong organizational abilities and adept at multi-tasking in a fast-paced environment 

Proficiency in MS Office suite; experience with property management software (e.g., Yardi) is an asset 

Current First Aid, CPR, and defibrillator certifications (or willingness to obtain) 

Available for evenings, weekends, and holidays 

Ability to stand, sit, or walk for extended periods 

Capable of moving objects weighing up to 10 pounds 

WHAT’S IN IT FOR YOU:

Join an industry leader and shape the future of commercial real estate 

Deep investment in cutting-edge technology to power your work 

Comprehensive and competitive benefits plan 

A supportive, caring and diverse work environment designed for your growth and well-being 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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