Since 2010, NewSouth Window Solutions has proudly helped protect homes across the southern U.S. with impact windows and doors built to withstand severe weather, deter intruders, lower energy costs, and reduce outside noise. We manufacture, sell, install, and back our products with a lifetime guarantee — delivering exceptional value and service from start to finish in Florida and South Carolina. For 11 consecutive years, we’ve earned a spot on Door and Window Market Magazine’s Top Dealers list. This year, we’re proud to be ranked the #1 Door and Window Only Dealer in the nation.
Why work at NewSouth?
At NewSouth Window Solutions, a career means more than a job — it’s a chance to grow and build something that matters. As a leading manufacturer and installer of replacement windows and doors, we redefine what it means to deliver excellence, not just in our products and service, but also in our people. We don’t just build windows; we build futures. Join a team that values ambition, works together, and celebrates wins. If you’re ready to shape your future and take pride in your work, your next chapter starts here.
We are seeking a highly organized, personable, and detail-oriented Concierge to be the main point of contact for new customers during their installation journey. This fully onsite role is all about creating a seamless and professional experience — offering the kind of "white glove treatment" that sets NewSouth apart.
Responsibilities Serve as the primary point of contact for all new customers after purchaseProactively reach out to customers to provide a warm introduction and outline next stepsDeliver status updates throughout the production and installation processRespond to customer questions or concerns, acting as a liaison to internal departments (production, scheduling, service, etc.)Collect and document customer feedback to ensure satisfaction and support continuous improvementKeep all customer files, notes, and documents accurately updated in the CRM systemEnsure the security and confidentiality of customer documents and informationPartner with internal teams to anticipate and resolve potential issues before they impact the customerMaintain a professional, friendly, and solutions-oriented tone in all interactions Qualifications 1–3 years of customer service experience, preferably in a phone-based or call center roleExcellent communication and relationship-building skillsStrong computer skills, with the ability to multitask and update systems while speaking with customersExceptional attention to detail and organizational skillsProfessional, patient, and empathetic demeanorSelf-starter with a problem-solving mindset and task-oriented focusSpanish bilingual strongly preferred About UsOur benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
Three comprehensive Medical plan optionsPrescriptionDentalVisionCompany Paid Life InsuranceVoluntary Life InsuranceSupplemental Hospital Indemnity, Critical Illness, and Accident InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilityPaid time off (PTO), including Vacation, Personal, and paid Holidays401k retirement plan with company matchEmployee Assistance ProgramTeladocLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramTuition ReimbursementYearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
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