JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Concierge Operations

Assist with VIP’s arrival

Manage the concierge counter not limited to walk in queries, calls etc.

Manage switchboard calls

Log all feedback and follow through until case is satisfactorily resolved

Handle complaints and deploy facilities team support

Use the Guest Management System to pre-register guests / visitors 

Book and manage meeting rooms (setup, cleanliness, AV etc.)

Manage lobby shared mailbox with SLA 4 hours.

Event coordination (logistics, cleanliness, catering etc.)

Access Control Management

Generate concierge reports

Assist and deploy Butler Services

Assist Helpdesk as and when needed

Ad hoc tasks that may be assigned as when needed

Facilities Concierge Reporting

Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)

Responsible for Call Log reports

Responsible for Meeting Room reports

Responsible for Event Reports

Ensure escalated issues are reported to manager immediately 

Other reports and activities assigned by the manager

Key Result Area/ Competencies

Ability to work under pressure efficiently 

Proactive and solution oriented, friendly with assertive and personable nature

Demonstrate initiative and able to work in a team-based environment with plenty of movement

Experience in using Microsoft Excel and Word

Decorous and Diplomatic 

Required Qualifications & Experience

Experience in the service industry 

Able to multitask with good time management skills

Good relationship building skills

Strong written and oral communication skills

Fluent speaking and written English is a required

Minimum High School Diploma

Prior experience with any global airlines and leading hotels preferred experience in concierge service an added advantage

Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.