The opportunity

Delaware North Sportservice is seeking a Concessions Manager to join our team at TD Garden in Boston. In this role, you will be responsible for leading all aspects of the concessions operation, ensuring an exceptional guest experience while maintaining operational efficiency. We are looking for a people-oriented leader who thrives in a fast-paced environment and embraces challenges with confidence and professionalism.

 

If you’re dedicated, passionate, ambitious and looking for an opportunity to grow your career with a leading hospitality company, apply now!

Pay

Minimum \u2013 Anticipated Maximum Base Salary: $88,400 - $111,300 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resorts

What will you do?Supervise and support associates, supervisors, and fellow managers to ensure smooth day-to-day operationsManage the recruitment, interviewing, and hiring process to build a team aligned with the department’s goals and service standardsConduct regular training sessions in line with company policies to maintain a consistent, high-quality guest experienceEnsure compliance with all federal, state, and local regulations related to health, safety, sanitation, alcohol service, payroll, employment practices, and EEO requirementsThis position will provide leadership and oversight to a team that includes union-represented employees, ensuring compliance with collective bargaining agreements and fostering positive labor relationsOversee inventory management to ensure accuracy and accountabilityPrepare and share operational and sales reports with senior leadership as neededManage budgets and financial reporting for concessions operationsImplement strategies to maximize revenue and profitability while maintaining high-quality serviceEnsure proper maintenance and cleaning of concession stands and equipmentConduct regular audits of operations to identify areas for improvementPerform other duties as assigned

More about you3 to 5 years of management or supervisory experience in food service, ideally in a concessions or high-volume settingStrong working knowledge of business and accounting principlesFamiliarity with POS systems and experience managing inventory and distributionProficient in interpreting data and using insights to guide operational decisionsProven leadership, initiative, and team-building skills

Shift details

Day shift
Evening shift
Weekends
Holidays

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.