On behalf of Christian Louboutin, we are hiring for a Concession Manager to lead the store within Level Shoes, Dubai Mall!

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both
men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 150 boutiques globally.

What you'll be doing  

As a Concession Manager at Christian Louboutin, your role is to be responsible for the overall management of the store, staff, merchandise and customer service. The Concession Manager is also responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandizing standards and goals, building highly motivated teams and developing associates to the next level.

Key Responsibilities

Sales and Customer Management

Proposing and implementing action plans to develop sales for each product category. Ensuring the achievement of business goals and strategic projects. Ensuring the implementation and development of initiatives which develop further the clientele database of the store.

People Management and Development

Managing store staff with the help of the Management and the Human Resources Department. Ensuring the development of motivation, sense of belonging and business involvement of the team. Training Sales Advisors on new collections and on selling techniques. Challenging Sales Advisors on seasonal products.

Customer Service

Ensuring all associates provide the highest level of customer service. Ensuring staff maintains constant client communication through utilizing their client books. Managing client database and utilize information to increase sales and client contact. Resolving all client problems and complaints quickly and effectively.

Store Management

Managing HR administration (planning, absences etc.). Ensuring daily and weekly reporting. Solving client litigations. Performing back office activities such as data entry, inter shop movements, product delivery, daily closures etc.
Store Image Management Ensuring correct interpretation and implementation of visual guidelines, keeping store employees up to date about visual
issues, and ensuring that best sellers products are displayed, through a close cooperation with the Visual Display Team. Taking care of the general look of the store in terms of cleanness, tidiness and efficiency, in order to ensure the best image of
products and store, in line with the brand communication and promotion strategy. Supporting the products presentation to the highest standards.

Human Resources 

Recruiting, training, and developing staff ensuring all positions are filled in a timely manner with qualified personnel. Supporting, implementing and providing follow-up for all training programs, seminars, etc. Continually evaluating the performance of each associate and provide constant feedback to ensure results. Resolving all human resources issues in a timely and effective manner, partnering with HR when necessary. Ensuring integrity of payroll and the payroll process. Ensuring image and grooming standards are professional, reflective of the brand image and adhered to at all times.

Communication & Reporting

Ensuring smooth and regular reporting and information to the Management on turnover, HR matters, accounting, client
litigations, events etc. Building and maintaining good communication with members of corporate office, mall office and other stores. Communicating and supporting brand culture and values within your location and ensure key business messaging is actively
cascaded to your team members.

What you’ll need to succeed  

Proven experience in a luxury retail company Knowledge of logistic software or at least adaptable quickly to new systems/processes. 3 to 5years of luxury fashion retail management experience with a focus on leading a multicultural team. Passion for fashion luxury and trends. Excellent person appearance (smart with a sense of individual style). Local mother tongue or able to manage staff in the language with excellent English skills (Arabic language would be an advantage). Very good command of Microsoft Office tools such as Excel, Word and PowerPoint and of any ERP.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.