Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

As a Component Application Specialist - Wear Component, for Construction Industries with a focus on Undercarriage components, you will serve as the expert responsible for the development and execution of specialized initiatives to drive profitable parts and service revenue and after-market growth.  The role of this assignment is that of an individual contributor who has established a reputation as an expert in a specific parts and service marketing field.  Assignments/projects are complex and strategic in nature.

Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.

Work across various functional business units to achieve parts & services objectives and work with global partners along with districts, dealers, and customers to implement services marketing activities and drive parts growth.  

What you will do:

Represent aftermarket Voice of Customer (VOC) & Voice of Dealer (VOD) & contribute to the Enterprise Component Strategy (ECS) projectsCollect and prioritize Unmet Customer Needs, with a focus on where we lose and the reasons whyDocument and Disseminate Aftermarket Critical Customer Requirements, in support of parts & services development, throughout the Wear Component lifecycle in the Construction Industry segmentDefine optimal set of aftermarket solutions for each machine and/or product, considering Total Cost of Ownership (TCO) requirementsWork with Machine and Component Product Groups to ensure aftermarket Parts & Service NPI deliverables are metAlong with Service Marketing, develop customer messaging – key attributes and value propositionDevelop Dealer Aftermarket Parts & Services Sales Training – Content & delivery methodsDrive resolution of Leadership Table Dependencies

Skills You Will Have

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Basic Requirements:

A completed university degree is a plus5-10 years of Undercarriage and/or Ground Engaging Tools parts marketing, Undercarriage and/or Ground Engaging tools product and/or field experience.Candidate must demonstrate Caterpillar’s values of Integrity, Commitment, Excellence and TeamworkStrong communication skillsSelf-starter and team player

Top Candidates Will Also Have:

Broad business background, specific long-term product or industry knowledge and excellent communication skills.   Ability to build strong relationships with various stakeholders at all levelsAbility to deal with sensitive issues, mentor, and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods.Strong communication, presentation, and training skillsProficiency in data analysisIncumbent has previous expertise within government agencies, national associations, dealers and/or customer groups.Accomplished in the use of business tools for communicating ideasStrong project management skills

Additional Details

Travel is 50%, domestic and international.Onsite, 5 days a week.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

Caterpillar takes data privacy seriously. Candidate CVs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar’s privacy practices, please visit our Global Data Privacy Statement.

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NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

How We Support You (Employee Benefits):

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus and additional benefits.

We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.

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