_We’re looking for a_ **_Compliance_** **_Team Lead, Testing CoE_** _to join our Integrated Compliance Services team at MBPS. In this role, you are expected to assist the Manager of the Testing CoE in monitoring and leading the team's performance in delivering the expected results on time, including his/her own assigned testing activities. You will be responsible for providing timely guidance and coaching to the Testing Analysts and update the Testing Manager regularly updated on the status of testing activities and shall escalate any issues or concerns that may impede the completion of testing activities as scheduled._ **Position Responsibilities:** + Supporting and implementing the annual testing plan approved and providing feasible solutions to address issues identified or recommendations to improve the business process and setting up best practices + Assist the Manager in reviewing the works and final reports prior to release and all activities are delivered on a timely basis + Kick-off, preparation of detailed testing templates, questionnaires, gathering of information and data from the testing subjects for review and analytics, follow up questions and outstanding information, creating high quality working papers and drafting of testing reports + Assisting the preparation of training materials and presentation deck to management when required + Assist in driving and monitoring team's productivity and efficiency are met + Research regulations by reviewing regulatory bulletins and other sources of information + Maintains good working relationship with regulatory personnel and stakeholders by consistent communication and in resolving concerns + Plans and coordinates operational activities and guarantees compliance with rules and regulations. + Create and ensure SLAs, Process Narratives and Standard Operating Procedures are in place and up to date + Co-manage and nurture the team by ensuring that there is continuing personal development, maintaining collegiality and collaboration, and fostering of performance culture thru: + Trainings and Certifications, internal and external; + Communicating job expectations; + Coaching and counseling; + Reward and discipline; + Appraising and monitoring employee performance; + Managing financial resources such as forecast requirements, scheduling expenses, budget planning; + Take charge or assist or monitors on the projects/ initiatives relating to process improvement + Manage team's business continuity through capacity planning and resource management + Motivate others to stretch and take bold steps to achieve better outcome + Assist the Managers in Driving team performance to the highest possible level and excel it through development actions + Assist in creating training and development plans for team members and follow through on action plans + Assist in providing feedback of team members + Support the Manager in ensuring implementation of team projects initiative **Required Qualifications:** + **2-4 years of strong background in either Internal or External Audit, or experience with compliance testing and risk and controls.** Knowledge of KYC and EDD is a plus. + At least 1 year of leadership experience, with proven ability to manage, develop, and motivate a team. **Preferred Qualifications:** + Experience in engaging with senior executives is preferred. Strong knowledge of Excel and Microsoft tools. Ability to create and update SLAs, Process Narratives, and Standard Operating Procedures. + Exceptional English communication skills, both spoken and written, with the capability to present confidently and effectively to various stakeholders. + Flexibility to adapt to changes and new approaches, with a proactive attitude towards process improvement and team performance enhancement. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido