Job Description Provide Enterprise Compliance Journaling – Archiving & Surveillance Technology support; troubleshooting & addressing service requests, incidents, changes and other issues raised by TD global Compliance teams. Provide technical expertise with a focus on efficiency, reliability, scalability, and security; includes support, integration, maintenance/updates and improvements of systems that retain email/chats and other electronic messages for regulatory compliance requirements. KEY ACCOUNTABILITIES Interact with governance and control groups, (e.g. regulatory/operational risk, compliance and audit) to consult on risk issues/items related to Compliance Journaling process, technology and tools Collaborate with Compliance stakeholder teams to understand & meet their journaling/surveillance needs Liaise with internal teams, vendors, Business/Solution Analysts to resolve Compliance Journaling issues Perform data integrity validations and support relating to eDiscovery, investigations of electronic communication data, migrations, change implementations, upgrades and tool integrations Assist in Compliance audits by providing process/access/security details and evidence Contribute in RAID, Change, Incident and Problem Management meetings Support Security/Legal/HR and internal compliance stakeholders with eDiscovery/investigations, audit queries and other regulatory/legal/FINRA requests Provide Admin support of cloud archiving/surveillance tools for TD Compliance stakeholders Generate Compliance reports using various tools; PowerShell & vendor built-in application reporting Troubleshoot and resolve issues related to the overall Compliance Journaling solution for hybrid Microsoft Exchange On-Prem/Office365 Tenant enterprise environment Ensure deliverable deadlines are met without compromising the quality Analyze requirements and deliver journaling related tasks as part of the overall solution Conduct testing as required to support routing changes for journaling, software maintenance/upgrades Resolve Compliance incidents, service requests and change records via Problem & Incident Management tracking tools and working with both Application and Compliance software vendors. Participate in effort estimation and planning discussions For incidents/escalations, testing/validations and change implementations/upgrades with 3rd party vendors and internal teams after-hours & weekend support coverage as needed. Work effectively as a team, supporting other members in achieving business objectives and articulating any concerns and findings Participate in the overall end-to-end management of the service We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements EXPERIENCE & EDUCATION Must Haves - Strong relevant experince with SMARSH platform (Enterprise Platform Archieve and Conduct and Cognition) - Hands on -File Transfer Technology Experince -Experince operating within Azure -Experince with Micrsoft Active Directory -Strong messgaing channel experince (teams, zoom, MS office) -Strong technical documentatoin (coming from a BA background is a plus) University or post-graduate degree Strong academic background (e.g., computer science, engineering) 7 + years relevant experience Strong overall technical background working with the following: Microsoft Exchange/PowerShell, Active Directory, BlackBerry (BES/UEM), Microsoft Teams, other Instant messaging and collaboration software (Bloomberg, Reuters, etc.) Demonstrate understanding of compliance journaling and surveillance tools, mail routing, mail connectors and routing rules, message queuing, NDR messages, Active Directory, cloud archiving solutions – Microsoft Purview, HPE/Micro Focus/Smarsh Digital Safe/Audit Center/Digital Safe Discovery & Supervisor and Smarsh Enterprise Platform/Enterprise Archive/Conduct/Cognition Experience implementing data management controls including Reconciliation in a regulated context Experience with testing, deployment and management of secure external file sharing technologies Experience with file transfer technologies – FTP/SFTP/TIBCO Able to analyze complex systems and business needs by gathering relevant info and working with vendor, business users, solution architects, engineers, support, operations and management to complete deliverables Strong troubleshooting skills with the ability to perform deep dive investigations and header/log analysis - to resolve issues and determine root cause Document test cases/results related to validation exercises – as well as work processes/procedures Strong analytical abilities, excellent time management & prioritization skills Experience working in a highly regulated and process-driven environment Ability to effectively interpret technical as well as business objectives and challenges Solid understanding of Incident, Problem and Change Management processes Preferred Skills Hands on experience with a regulatory compliance communication record retention and surveillance solution like Smarsh Enterprise Archive and Conduct, or a similar product from Proofpoint, Global Relay, etc. strongly preferred. Working knowledge of TD applications, systems, networks, innovation, design activities, best practices, business/organization, Bank standards, and may fulfill a governance role Microsoft messaging or security certification Active Directory/LDAP/LDIF/GPO Exchange/Outlook/O365/OWA/PowerShell Understanding of Security & Encryption IT experience at a Top 10 NA Bank Able to confidently present and speak to Compliance, Security, Risk and Control partners null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.