Serves as a senior function/business/product compliance risk manager for US Personal Banking Operations - Core Operations Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and delivery of a risk management framework that maintains risk levels within the firm's risk appetite and protects the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework.

Core Operations supports multiple operational processes for Branded Cards, Citi Retail Services and Retail Bank and is comprised of five servicing divisions and two cross-functional service areas.  The five servicing divisions are Account Services, Claims & Cards Maintenance, Fulfillment Operations, Transaction Processing and Financial Servicing and Accounting.  Functions performed by these divisions include, but are not limited to, activities such as account opening, loan servicing, deposit account maintenance, applying Servicemembers Civil Relief Act benefits, management of dispute processes/error resolution (e.g.,  Regulation E and Regulation Z), customer statement production, check processing, and third party management of vendors assisting in processing activities.

Responsibilities:

Providing compliance coverage to an assigned function/business/product. Provides compliance guidance on function/business/product rules and regulations relating to operational issues, transactional approvals and the application of internal compliance policies for day-to-day activities.Managing a team of multiple teams of Compliance professionals. Developing, attracting, and retaining talent; recommending staffing levels required to carry out the unit’s role and responsibilities effectively while establishing and adhering to talent management processes and compensation and performance management programs. Mentoring and developing junior staff.Directing the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM strategy and goals across Citi’s clients, products and geographies; provides direction and guidance on the programs.Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings.Providing oversight and guidance over the assessment of complex issues, structures potential solutions and drives effective resolution with other stakeholders. Provides advice to the function/business/product on an ongoing basis on new initiatives, new products, acquisitions, and client-related matters with respect to applicability of policies, resolution of potential red flags or other client/transaction-related compliance escalations.Representing Citi on critical regulatory matters as required. Serves as liaison with regulatory examiners, Internal Audit, and external auditors on critical Compliance issues and oversees the implementation of related remediation. Collaborating with other internal areas including: Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the assigned business/product/function.Supporting the function/business/product in performing timely compliance reviews of new transactions and/or products.Managing ICRM initiatives as required, such as the implementation of new Compliance systems, controls, and related project management work efforts.Assisting in the development and administration of Compliance training for the assigned business/product/function.Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the business/product/function supported.Analyzing and scoping the impact including applicability of new and complex regulatory developments across the assigned business/product/function, including cross-border impact.Assisting in the establishment of ICRM policies, procedures and controls to comply with these new or changed laws and regulations.Participating in industry groups and trade association working groups or other forums.Additional duties as assignedAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

Highly motivated, strong attention to detail, team oriented, organizedExcellent written, verbal and analytical skillsStrong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messagingAbility to interact and communicate effectively with senior leadersSignificant knowledge and expertise of Compliance laws, rules, regulations, risks and appropriate controlsExperience in the design and implementation of Compliance programsDemonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholdersAbility to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse Business/FunctionExperience with and previous exposure to internal or external control functions and regulatorsAbility to challenge Business/Function management and escalate issues when appropriateStrong track record of effectively assessing and managing competing prioritiesComfortable navigating complex, highly-matrixed organizationsComfortable acting as an agent for positive change with agility and flexibilityEffective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. Strong presentation and relationship management skills are essentialSubject matter expertise in area of focus - Familiarity with consumer banking laws, rules and regulations such as Regulations E (Electronic Funds Transfer), Regulation Z (Truth in Lending), Regulation B (Equal Credit Opportunity Act), Servicemembers Civil Relief Act, Regulation DD (Truth-in-Savings), Regulation P (Privacy), Regulation V (Fair Credit Reporting), Regulation CC (Funds Availability), UDAAP, and Fair Lending and Fairness.

Education:

Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; strong working knowledge of the assigned function/business/product and related laws and regulations, previous experience managing a diverse staff; Advanced degree preferredCertified Regulatory Compliance Manager (CRCM) designation is a plus.

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Job Family Group:

Compliance

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Job Family:

Product Compliance Risk Management

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

May 30, 2025

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