Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experienceInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Manages relationships within the department and across the Houston Methodist system to ensure customer requirements are known and met, and to ensure smooth implementation of program objectives.Effectively communicates program information and progress to stakeholders; manages all communication channels with other departments and groups.Maintains high visibility of program and interactions with the appropriate executives and stakeholders.May supervise law student interns.
SERVICE ESSENTIAL FUNCTIONS
Designs, develops, and implements the program elements. Provides consultative services as needed to drive the program to successful outcomes. Leads system-wide development, promotion and maintenance of assigned components of the Business Practices Program.Designs, delivers and assesses educational materials for use in training modalities. Provides detailed analysis and reporting as necessary to senior management. Develops materials & presentations for various stakeholders.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Validates program and project prioritization with senior management.Ensures adherence to standards and compliance with regulations. Identifies the need for and leads efforts to write policies, protocols and procedures to address system-wide business practices issues including drafting and working with others to adopt. Manages system-wide special projects that require research, data collection, analysis of processes and evaluation of applicable regulations and guidelines.Initiates quality improvement activities, including the use of benchmarking and sharing of best practices.
FINANCE ESSENTIAL FUNCTIONS
Accountable for adhering to approved budget and program/project timeframes.Ensures progress against annual goals for the program and program objectives.Approaches projects and assignments in a fiscally responsible manner.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSCollaborates and networks to develop and seek out best practices.Independently seeks opportunities to identify and streamline inefficiencies.Builds strategies for growth, development, and promotion of the program and oneself.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Doctor of Juris Prudence (JD) or Master's degree in Health Administration
WORK EXPERIENCE
Five years' experience working in Health Care compliance License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A
LICENSES AND CERTIFICATIONS - PREFERRED
CHC - Certified Healthcare Compliance (HCCA) ORCHRC - Certified in Healthcare Research Compliance (HCCA) ORCHPC - Certified Healthcare Privacy Compliance (HCCA) ORCHC-F - Certified in Healthcare Compliance Fellow (HCCA) ORRHIA - Registered Health Information Administrator (AHIMA) ORCPMA - Certified Professional Medical Auditor (AAPC) KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this jobAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDemonstrates leadership and influencing skills at all levels of the organizationAbility to lead, coordinate, and plan for delivering/driving business goalsEmbraces strong business partnering approachStrong project management skills
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area Yes Company Profile
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
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