Description Amazon's RISC Operations work to make Amazon the most trusted shopping destination through flawless product compliance services that relentlessly protect Customers and empower Selling Partners. We build a compliance powerhouse by leveraging technology as a force multiplier, building a total quality culture and developing people to deliver world-class operational excellence. We are looking for a Senior Process Expert with a passion for people, process and technology to lead initiatives that will improve selling partner experience and operation efficiency. Key job responsibilities • Manage Thai product compliance operation teams and processes to ensure effective workflow. • Implement best-in-class processes and practices for maintaining and exceeding productivity, quality, and service level agreements. • Actively and continuously improve workflow and resource management to ensure effective use of resources and adherence to service level agreements. • Develop resource and hiring plans to ensure we acquire the right number of qualified personnel who can onboard in a timely manner. • Provide focused feedback loops for teams based on performance and quality data. Develop and reward strong performers. • Analyze key business levers to identify trends and proactively take action to improve efficiency and quality. • Work with tech teams to articulate and prioritize feature needs for systems and tools. • Recruit top-quality employees. Develop employees and their skill sets to expand team capabilities and provide growth opportunities for future Amazon leaders. • Lead or participate in local and global projects. Basic Qualifications • 3 years+ experience in technical support/operations/project management, ability to thrive within a fast-paced metrics driven environment • Minimum 1 years' experience in people management and complex metrics management • Strong tactical level operator; comfortable with data analysis and detailed investigation; able to coordinate workload • Strong analytical ability and problem-solving skills • English & Thai written and reading communication skills Preferred Qualifications • Project Management experience • Six Sigma/Kaizen certificate Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.