Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

19,000 trained professionals350+ locations worldwideFortune 500Globally unified systems

Job Description

The Compliance Coordinator supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations.  Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment.  

Key Responsibilities:

Build customer relationship and provide excellent customer service, understanding their needs and goals Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experienceMonitor and manage ticketing system for customs compliance requests and resolve quicklyMonitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as neededFacilitate information gathering and evaluate import and export restrictions and customs compliance  regulatory requirements related to industry  and impacts to supply chain Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulationsAdvise customers on import and export restrictions and customs related mattersResponsible for daily tracking of operational metrics and meeting SLAsQuickly escalate issues and keep management up-to-date with work orders and other items as neededIdentify gaps in current processes and procedures and suggest opportunities for improvementKeep up to date on all regulatory requirements and procedures governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes

 

QualificationsBachelor's degree or equivalent working experience1-3 years related experience in customs compliance operations, import or export operations preferredUS Customs Brokerage License, IATA/FIATA preferredUnderstanding of international trade and customs regulations, incoterms and impacts to supply chainKnowledge of international air, and ocean transport logistics processes Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Risk sensitive, recognizes when problems arise or are likely to arise Excellent communication and interpersonal skillsSelf-starter with the ability to triage and prioritize tasks in a fast-paced environmentTime management, resource management, attention to detail, and persuasion skills neededTravel less than 10%

Additional Information

English written & spoken proficiency required

Reports onsite to location