Join our team at The Hilton Orlando Lake Buena Vista and The Hilton Orlando Buena Vista Palace! We are currently seeking a Complex Sales Manager to oversee small meetings with up to 125 attendees at their peak. The perfect candidate will possess a minimum of 2 years of sales experience in a full-service property, demonstrate proficiency in managing diverse markets, and exhibit a strong enthusiasm for sales. 

\n

Position Statement

\n

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

\n

Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.

\n

Prospecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.

\n

Negotiations- Understand the customer and the business leaders expectations. Adapt to a changing market.

\n

Position Summary

\n

As a Team Member in this role, you will be responsible to: 

\n

Customer and Account Management:

\n\nActively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.\nDevelop and execute plans to engage in outside sales calls, industry tradeshows and customer events.\nMaintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market.\nRepresent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.\nConduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.\nCoordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.\n\n

Prospecting:

\n\nResearch, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.\nCreate and execute plan to shift share from your competitors.\n Engage in outside sales activities to uncover needs, build relationships and to win new business.\n\n

 Negotiations: 

\n\nNegotiate contracts and commission agreements with end user customers and intermediaries.\nProvide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.\nEngage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.\n\n

#LI-JW1

Benefits:

\n

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

\n\nAccess to your pay when you need it through DailyPay (Based on hotel)\nComplimentary Parking \nDiscounted Team Member Lunches \nHealth insurance \nCareer growth and development \nTeam Member Resource Groups\nRecognition and rewards programs\nGo Hilton travel discount program \nBest-in-Class Paid Time Off (PTO)  \nSupportive parental leave\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more\n\n

What are we looking for?

\n

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

\n

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  Our amazing Team Members are at the heart of it all!