**Job Summary** Oversee the day-to-day operations of multiple Raymond James & Associates (RJA) retail branches that are combined to form a functional group. May service clients in his/her own book of business. **Essential Duties and Responsibilities** + Assists Resident Manager at each branch with the following activities: + Attracts, selects, orients, trains, and retains Financial Advisors (FAs) and support staff. + Supervises daily trading and other office activities. + Resolves client complaints. + Performs reviews of client accounts. + Develops and implements plans to meet office sales goals. + Facilitates sales promotion activities such as seminars and luncheons/dinners. + Develops and monitors office revenue and expense budgets. + Informs FAs about new products and RJA managed underwritings. + Continually evaluates complex structure and strategic plan, including future growth as needed, to promote overall efficiency and profitability while maintaining a commitment to excellent service. + Responsible for compliance oversight and ensuring adherence to firm and regulatory policies and procedures. + May service clients in his/her own book of business. + Participates in community affairs as a representative of the firm. + Performs other duties and responsibilities as assigned. **Knowledge of** + Company’s working structure, policies, mission, strategies, and compliance guidelines. + Economic and accounting principles and practices, the financial markets, banking, and analysis and reporting of financial data. + Legal requirements and federal and state regulations related to employment. **Skill in** + Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. + Preparing and delivering clear, effective, and professional presentations. + Identifies the needs of customers through effective questioning and listening techniques. **Ability to** + Continuously learn investment products, industry rules and regulations, and financial planning. + Provide a high level of customer service. + Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment. + Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels. + Articulate reasons behind decisions. + Keep all appropriate parties up-to-date on decisions, changes, and other relevant information. + Establish and maintain effective working relationships with others. + Identify problems, gather facts, and develop solutions. **Education/Previous Experience** + Bachelor’s degree (B.A.) from four-year college or university, and a minimum of three (3) years experience in a financial services firm, or an equivalent combination of experience, education, and/or training as approved by Human Resources. **Licenses/Certifications** + SIE required provided that an exemption or grandfathering cannot be applied. + Series 7 and 9 & 10 (or 8) required. + Series 63 & 65, or 66 as required by state. + Life, Health, and Variable Annuity Insurance Licenses. + NFA Commodities License required if any commodities trading is done in the branches.