#LI- AIG

Complex Claims Adjuster- Casualty Claims

 Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources.

About the roleWhat you need to know:

The organization is in the business of insurance and claims settlement is one of the key functions in this trade. The organization will need to have claim specialist to manage the claims portfolio. In this regard, individuals (claims handlers) with the right talent and technical knowledge needs to part of the claims team. The primary purpose of the job is to handle a portfolio of Commercial General Liability (CGL) claims, Employers Liability (EL) claims, and Complex Workman Compensation (WC) claims. Coverage review, legal liability assessment and quantum analysis, mediation and resolution, loss mitigation, exposure management are some of the key areas in such claims management. Manage claims as per the internal claim handling guidelines. High level of customer service and relationship building is required.

Functional Responsibilities:

Technical claims handling - coverage determination, legal liability assessment, and quantum analysis.Negotiating complex liability claims.Litigation and exposure management.Managing claims as per internal claims handling guidelines and best practices.Stakeholder management.Collaboration, commitment and teamwork.Data analysis and reporting.

Accountabilities:

Accurate policy interpretations and coverage review.Timely and accurate resolution of claims.Effective communication and stakeholder management.Accurate reserving and exposure management.Portfolio management.Provide MI and reporting to senior management.Customer Service.Vendor management.

What we’re looking for:

Qualifications & Education:

Education Qualification – Diploma level

Experience:

Experience in managing Commercial General Liability, Employers Liability and Workman Compensation claims.

Training:

Any recognized Insurance Training

Knowledge:

Expertise in handling Complex Liability claims and Insurance industry knowledge.

Key Competencies

Positive and proactive approach towards work.Accountability and ownership of work.Teamwork, relationship building and excellent communication skills, both written & verbalTime management – ability to manage & priorities work.Good presentation skills.Good communication skills.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - Claims

AIG MEA Limited