**Responsibilities:** + Under general supervision, follows established company policies and procedures and applies acquired job skills to identify and research component failures to improve product quality and reliability. + Work with senior staff to define failure analysis strategies based on Mid-Low level investigation trends. + Responsible for identifying and researching component failures to improve product quality and reliability. + Enter each complaint part/device and investigation results onto a failure analysis database + May provide assistance to junior staff with more general support tasks that require a better understanding of functions, as directed by immediate supervisor. + May refer to senior staff for assistance with higher level problems that may arise. + Escalates issues to supervisor for resolution, as deemed necessary. + Assist with various projects as assigned by direct supervisor. + Using knowledge of product able to provide reliable output on mid to low level investigations as directed by supervisor. **Qualifications:** + High School Diploma required. + Associates Degree in Electrical / Mechanical or related technical field Preferred. + 0 - 4 years' related technical experience preferred + Ability to perform component level troubleshooting with general supervision desirable. + Ability to read and understand schematics and assembly drawings is a plus. + Good understanding of mechanics. + Visa to travel to US is required. + **Bilingual (English / Spanish). (Required)** + Excellent verbal and written communication skills. + Knowledgeable in structured problem solving. + Working knowledge of SAP is a plus. + Strong computer skills with proficiency in Microsoft Office applications. + Strong attention to detail and highly organized.