**Req ID:** RQ206226 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** None **Public Trust/Other Required:** NACI (T1) **Job Family:** Functional Experts **Skills:** Analytical Thinking,Collaborating,Microsoft Office,Problem Solving,Written Communication **Experience:** 5 + years of related experience **Job Description:** GDIT is searching for individuals to support the Center for Medicare & Medicaid Services (CMS) Drug Price Negotiation Program as a Complaint Analyst II. Your work will support CMS by consistently and accurately addressing stakeholder complaints and disputes related to the Program. Here, you can make a meaningful impact on our clients’ mission and on your career. At GDIT, people are our differentiator. As a Complaint Analyst II you will help to ensure today is safe and tomorrow is smarter. Our work depends on a Complaint Analyst II joining our team to support the CMS mission to conduct intake, analysis and resolution tracking of complaints related to the Medicare Drug Price Negotiation Program. HOW A COMPLAINT ANALYST II ASSOCIATE WILL MAKE AN IMPACT: + Reviews complaint and dispute data, categorizes issues, prioritizes cases based on severity, and ensures accurate documentation of each complaint’s lifecycle. + Works closely with cross-functional teams to capture data necessary for analysis of complaints, identify trends, and recommend process improvements to enhance service delivery. + Collaborate with senior team members on referrals to the investigative team. + Uses critical thinking to understand program rules and make informed decisions related to disposition and adjudication of complaints. + Maintain confidentiality and adhere to HIPPA and CMS data protection requirements **Required Skills:** + **Bachelor’s Degree (or equivalent experience) and at least 5 years of healthcare experience is required.** + Proficiency using Microsoft Office product suite. Desired Skills: + Effective oral and written communication skills, strong analytical and problem-solving skills + Knowledge of federal healthcare regulations and experience evaluating healthcare data including prescription drug claims The likely salary range for this position is $59,500 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans