Job Description We are seeking gamers who are passionate about upholding the expectations of the player community, and fostering a safe environment for all to enjoy our products. This role will be embedded with an enterprise level game studio to provide pre-release and post release community support for one of the year's biggest titles. This position provides an opportunity to build the relationship with active players in support of better quality, and more engaging titles. The successful candidate would be working with the community management teams developing a strong understanding of goals and the new feature set, while also creating a well-informed feedback loop from the community. Having the customer advocate role directly focused on a single franchise will allow for this person to dive more deeply into issues, understand customer pain points, and advocate for fixes during development and in bug triage meetings. With upcoming safety initiatives, candidates will need to come in with some experience in moderating or enforcing community policies. If you feel that this position is an excellent fit for your skills, apply today! We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Passion for games & understanding of game genres and game culture. Excellent writing and communication skills. Understanding of customer support. Ability to triage reported issues. Moderation, Community Safety, or Enforcement experience. Previous experience working within a AAA game studio or 1st party Xbox title Experience with Zendesk null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.