JOB SUMMARY:

The Community Health Worker screens, assesses, and links adults and families to healthcare, benefits/entitlements, nutritious food, affordable housing, and other needed social and community supports.

ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)

• Conducts outreach and engagement to Medicaid recipients in ICL and the community
• Conducts screenings to confirm unmet HRSN’s
• Develop social care plans
• Navigate services in the Uniteus platform to existing federal, state, or local services or refer to enhanced HRSN services
• Confirm service delivery completion
• Follow up with members to determine needs being met
• Communicates effectively with people served, providers, community organizations and members of the community
• Maintains documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure.
• Provides telephonic as well as face-to-face outreach, engagement, and service planning in the field.
• Provides crisis intervention and follow-up.
• Perform other related duties that may be assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals.
• Proficiency with various software programs including Microsoft Office and the company’s EHR software.
• Critical thinking, change management skills and approaches.
• Data driven decision maker.
• Excellent interpersonal skills.
• Excellent oral and written communication skills.
• Ability to work under stress, prioritize and meet deadlines.
• Ability to understand and support the agency’s mission, vision, standards and code of ethical behavior.
• Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.

QUALIFICATIONS AND EXPERIENCE:

A bachelor’s degree (preferred not required) plus one year providing direct services to people with Serious Mental Illness, developmental disabilities, or substance use disorders; or in linking individuals with Serious Mental Illness, developmental disabilities, or substance use disorders to a broad range of services essential to successful living in a community setting (e.g. medical, psychiatric, social, educational, legal, housing and financial services).