Community Outreach Coordinator Job Details Job Location Second Chance Recovery Center - 357 E Broadway Blvd - Jefferson City, TN Position Type Full Time Education Level High School Salary Range $18.00 - $20.00 Hourly Description Position Summary: The Community Outreach Coordinator serves as part of the Prevention team and works to increase community awareness of WestCare Tennessee programs in our service areas. In addition, this role integrates outreach duties with client engagement and retention responsibilities. The Community Outreach Coordinator will combine external relationship building with internal follow up strategies to ensure participants feel connected, supported, and motivated to remain in services. Essential Job Functions: Administration + Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation. + Serve as a community contact person to conduct program presentations and updates as needed. + Monitor and coordinate all grant outreach and report to each Program Director. + Assist WestCare Tennessee leadership on the recommendations from WestCare Marketing Department. + Collaborate with all grant partners (i.e., contract vendors and community agencies who provided letters of support) to promote and provide health and wellness in WestCare Tennessee service areas. + Collaborate with WestCare Tennessee staff on planning, implementation, and delivery of prevention, treatment, recovery and harm reduction services to participants in our programs. + Perform other work-related task assigned by the Project Director, Administrative Program Assistant and/ or TN Regional Administrator that align with program outcomes and expectations. Outreach & Community Engagement + Develop and maintain partnerships with local organizations, schools, churches, clinics, and other community resources. + Represent the agency at community events, health fairs, and local meetings to promote programs and services. + Must be able to work as a team leader to organize and hold events in WestCare Tennessee rural service areas. + Coordinate presentations, workshops, and pop-up events to increase community presence and program referrals. + Create outreach materials (flyers, brochures, banners, billboards, social media posts) in coordination with marketing team or vendors. + Maintain an outreach calendar and track contacts, leads, and engagement using spreadsheets and the internal EHR system. + Identify media outlets and methods of communication within all areas of service. + Work closely with the Continuum of Care (CoC) in service areas. + Ability to manage time between multiple grants to meet expected outcomes. + Attend necessary monthly integrated staff team meetings. + Attend in-person and virtual program conferences and meetings, community meetings, and events as deemed necessary. Client Engagement & Retention + Contact new clients within 48 hours of intake to welcome them, provide support, and answer questions. + Communicate with Project Directors on the clients who are flagged for low attendance, missed appointments, or risk of disengagement. + Develop and implement satisfaction surveys, feedback loops, and exit interviews to understand reasons for drop off. + Organize quarterly client and staff appreciation events, milestone celebrations, and recognition efforts. + Track attendance data, re-engagement efforts, and client feedback for monthly reporting. Data & Research + Support the analysis of community-based qualitative action research. + Research, prepare, and educate WestCare Tennessee staff and service areas on recommended disaster preparedness tools to help mitigate risk. + Collaborate with the local Quick Response Team (QRT) in service areas to help mitigate risk and analysis the data from the meetings. + Be the point person for the Overdose Mapping target areas to help provide education and awareness from the data collected. + Engage with the local Crisis Teams to help deliver data to improve quality service in service areas. + Identify and track new relationships with additional businesses, government officials, agency leaders and other influential individuals that will support WestCare Tennessee Mission and Vision. Qualifications Essential Qualifications: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Certifications/Licenses: + Valid driver’s license is required. Education: + Graduation from an accredited two-year Community College or a four-year College/University with a degree in Communication, Sociology, Criminal Justice, Social Work, Psychology, or related human services field to the position is preferred. + Current and/or previous experience in outreach with at least 2-4 years will be considered in lieu of a degree. + Experience working with the population of focus or closely related population. + Experience and Competencies: + Basic knowledge of behavioral health, social services, judicial system, law enforcement, veteran services or related industry. + Experience in providing community outreach, marketing and promotions. + Experience working with the population of focus or closely related population. + Excellent communication skills including public speaking and group facilitation/training. + Ability to exercise good judgment and discretion. + Ability to work well in a team environment. + Ability to adhere to the highest standard of ethical conduct and confidentiality. + Professional appearance and demeanor. + Must be sensitive to populations served. + Research and evaluate data. + Experience with using data tracking systems. + Ability to work in different program systems in providing day to day operations. + Ability to stay highly organized and maintain time management. + Ability to utilize a computer and software that includes Microsoft 365. Working Conditions: + Work is primarily performed in an office or indoor setting. + Some outdoor activities and travel will be required. + Some travel will be required to trainings and conferences. + Regular and prompt attendance is required throughout employment. Essential Physical and Mental Demands of the Job The employee must be able to perform the following essential duties and activities with or without accommodation: Physical Demands: + Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to fifty pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and proper utilization by the hands (typing, writing, and working with files). + Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or promptly. + Requires hearing: Hearing is required to receive and communicate detailed information through oral communication. + Requires seeing: Clarity of vision including proper eyewear at 20 inches or less and at distance. + The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee. Mental Demands: + Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions. + Requires the ability to work and cooperate with co-workers, managers, and the public at all levels in order to exchange ideas, information, instructions, and opinions.