About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $62,000.00 - $83,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to focus on helping unbanked and underbanked community members gain access to the banking system/capital. This role will build trust and awareness of the financial system with targeted DEI communities through education, coaching, and access to Low and Moderate Income (LMI)-friendly banking products.

Essential Functions

Maintain targeted partnership portfolio, in coordination with the Community Development team, to consistently gain access to targeted population

Act as subject matter expert (SME) for solutions that help undeserved communities, to include consumers and small businesses

Act as the point person for maintaining library of low-income (LMI) targeted financial education curriculum

Attend networking and/or community events such as Chamber series and small business events to create visibility, connect with peers, prioritizing underserved/LMI opportunities

Present or identify and equip others to present education as needed within partnerships and ad hoc for Commerce in general

Possess broad, relevant financial knowledge when interacting with community members

Detail oriented and organized with tracking calling, networking, and education activities

Partner with lines of business to address targeted Underserved/LMI individuals’ needs as well as maintain Underserved/LMI focus from the inside out. Bring community needs to proper internal sources for awareness and offerings.

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Working knowledge of bank products and CDFI and other financial/nonprofit partners to allow for proper referral sourcing from programs/events.  Knowledge of Commerce Bank’s internal network to help connect needs/solutions, a plus.

Ability to promote, recommend, and provide solutions to consumers and small businesses

Ability to collect and bring back community insights that can be used for future product development and appropriate partner referrals

Ability to develop and present financial education materials

Ability to show empathy and connect quickly with others and can build trust and help others grow

Ability to provide 1:1 coaching to consumer and small business owners

Setting individual goals aligning with an Inclusion focus

Possesses cultural competency and awareness of key demographic markets within Commerce footprint where LMI opportunities exist

Ability to dig in and understand markets they do not know well by partnering within communities

Motivated and organized self-starter with a growth mindset

Strong attention to detail and the ability to effectively manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills and a strong ability to network and collaborate across teams

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Ability to work outside normal bank hours to meet the needs of the communities. Events are typically held during nights and weekends several times a month

Ability to travel locally on a regular basis.  Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements

Basic level proficiency with Microsoft Word, Excel, Teams and Outlook  

Education & Experience

Associates degree in Finance, business or related field, or equivalent combination of education and experience required

1+ years financial services experience required 

1+ years community outreach and LMI community experience preferred

1+ years sales experience and/or business development preferred

For this position, Commerce Bank will review your motor vehicle driving record.  If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

**Level of role is determined by knowledge, experience, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Community Outreach & Banking Officer and Senior Community Outreach & Banking Officer job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $62,000 - $83,000 annually.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 1000 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time