POSITION SUMMARY  

Under the direction of the Property Supervisor, the Community Manager for Permanent Supportive Housing Communities must develop a high level of property management services performance standards to ensure that there is a difference between property management focused on assets vs person-centered property management focused on customer service and resident retention.

 

The Community Manager must be flexible and accepting of behaviors associated with persons struggling with behavioral/mental health challenges and willing to support housing retention initiatives.

 

The Community Manager must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff.  The Community Manager is required to provide leadership in developing a community and in directing the staff.  The Community Manager is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, Resident Services and Social Service Agencies.

 

The Community Manager will collaborate with Resident Services and/or third-party service agencies to ensure effective partnerships regarding the social service needs of residents, including participation in relevant property management/resident services meetings.  The Community Manager must provide competent conflict resolution and have practical de-escalation skills.

 

The Community Manager directly supervises one or more employees in accordance with Eden Housing’s policies and applicable laws.     

 

Community Managers who live on-site will be responsible for performing all the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Physical Asset and Maintenance/Janitorial Management

Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property. Conduct site inspections and property walks to maintain property curb appeal Conduct unit inspections Create/Update preventative maintenance work orders Reviews completed and outstanding work orders

 

Marketing and Leasing

Maintains full occupancy. Manage the waiting list Conduct potential move-in interviews Manage the move-in process Obtains appropriate documentation and completes certifications. Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show. Walks entire property daily to be sure the common areas, landscaping, laundry, etc. are in good condition. Supervises move-in and move-out procedures. Conducts marketing and public relations tours during office hours or by appointment, as appropriate. Prepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident lists are accurate and up to date at all times.

 

Resident Management

Create a positive tenant environment Address and mitigate resident concerns and/or issues Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements. Develops a sense of community among property residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at the property. Ensures all site staff responds to all resident requests or complaints in a timely, efficient, and courteous manner. Develops and provides support to resident organizations, as needed, and as requested by resident organization. Represents the property to local social service agencies and funding sources, as requested by the Property Supervisor.

 

Financial Reporting and Control

Create property annual budget Supervises the collection of rents Perform financial administrative duties Manage cash flow

 

Regulatory Requirements/Compliance

Supervises or completes all resident files at move-in and at each recertification accurately and completely. Supervises or completes timely and accurate income recertification of all residents within established regulatory guidelines. Processes and maintains all resident documents and forms including leases, income certifications and recertifications, etc.

Ensures compliance with regulatory and/or financial partner requirements, and requests for information to include but not limited to the preparation and submission of reports in an accurate and timely manner. 

Ensures the housing program (services and activities provided by the property) is maintained as directed by governing documents, the Board of Directors, Eden Housing, and/or the regulatory agency.

Complies with and ensures compliance with all fair housing and state tenant/landlord laws.

 

Administration

Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns.  Ensures the office is clean and well organized, and that it and the staff are presentable to the public. 

 

Personnel Management

Motivate, reward, and recognize staff Conduct staff meetings Promote staff self-development Hire and onboard new staff Perform annual reviews Executive staff corrective action when needed

 

Other Community Management Tasks

Provides direct assistance and direction during after-hours emergencies, as needed. Schedules and supervises fire alarm inspections where appropriate and ensures accompanying paperwork is completed. Conducts monthly staff meetings wherein safety is a standing item of information and discussion. Performs other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property.

 

SUPERVISORY RESPONSIBILITIES

Directly supervises one or more employees in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems, under the supervision of the Property Supervisor.

 

OTHER CRITERIA:  A minimum of 30% of the units at the community must be designated permanent supportive housing.

 

Other duties as assigned.

 

 

POSITION SUMMARY

In exchange for reduced rent housing, the Night Manager is responsible for providing the after-hours management presence in coordination with or in the absence of a Community Manager.  Ensures common area buildings are secured after-hours, including but not limited to laundry facilities, community rooms, light checks, and other common areas where applicable.  Responds to on-site emergencies during night shift by taking action to prevent or stop an emergency from escalating, while coordinating with the on-call team member who would relieve the night manager upon arrival on site.

                                                                      

ESSENTIAL DUTIES AND RESPONSIBILITIES Responds to calls on company issued cell phone beginning at 5:30 p.m. through 8:30 a.m., Monday through Friday and 24 hours on Saturday/Sunday and Holidays. As assigned or needed, performs janitorial duties such as taking out the garbage, placing the dumpsters in position for collection, building and property light check runs, light ground duties during nightly walk, etc.; Duties also include light maintenance, in cases of emergency, such as turning off the water valve on a toilet, faucet, main water valve, and water vacuum in cases of flooding prior to being relieved by on call team member. Exercises good judgment and own discretion to call for other staff or 911 for help in an emergency.  Contacts on-call maintenance personnel for maintenance emergencies. Directs emergency personnel to various parts of grounds, buildings, or unit, as appropriate.  Assist when necessary while emergency staff are on-site. Records any incidents, unusual occurrences or emergency/after-hours calls on a work order in Yardi. Maintains an oversight presence by responding and noting any suspicious activities or possible lease violations.  Maintains oversight of interior common areas and exterior of the property, including the parking lots.   Performs light check walks for the property and buildings and ensures all doors and windows in the common areas are locked, and alarms are set.  Review of all House Rules and Lease provisions of the assigned property to ensure understanding of and what constitutes a lease violation so that proper notification and follow-through is communicated to the Community Manager. Responds to malfunctioning of irrigation system by turning off water or shutting down the irrigation system. Attends staff meetings where Night Manager duties are performed, at least once per month or as required.  Attendance to the staff meeting can be done via phone. Attendance at resident meetings (quarterly for family sites and monthly for senior sites). Reports any changes to household composition to supervisor. Adheres to house rules of assigned property, including but not limited to pet, parking, storage, nuisance, sanitation, egress policies as described in Eden’s house rules. Adheres to unit inspection requirements to be completed twice a year by immediate supervisor to ensure unit is being maintained according to guidelines outlined in Eden’s house rules. Sets an example for the community by living up to Eden’s mission and core values.