Company:

Providence at Home with Compassus

 

Position Summary

The Community Liaison is responsible for creating and maintaining positive customer relationships to increase community awareness and referrals for Hospice. This role includes working with discharge planners, facility staff, physicians, and individuals to assess appropriateness for hospice services and facilitate coordination of services, and to ensure appropriate documentation for compliance with agency and statutory guidelines to manage the transition of the patient from an acute care facility to the patient's home or next location of residence. Consultative functions include but are not limited to providing consultation and informational presentations regarding end-of-life care; sharing expertise through in-services on pain and symptom management options; serving as a clinical resource and educator for physicians, facility staff, patients, families and the community. The Community Liaison has assigned geographic territories.

We know that caring for our caregivers is the first step in caring for our patients. We are committed to providing Care for Who You Are and What You Need to balance work and life including flexible scheduling, a supportive family-focused culture and first-class compensation and benefits.

Competitive payComprehensive onboarding and TrainingHealth, dental, vision for part-time & full-time positionsWellness reimbursements for physicals and gym membershipsPre-tax FSA and HSA plans (HSA w/company contributions)Generous Paid Time Off plan that increases with tenure401(k) with company matching contributionsTuition reimbursementCompany paid life and long-term disability insuranceCompany paid parental leave with tenure for birth, adoption, and foster parentsVoluntary long-term care, critical illness, and accident insurance

Position Specific Responsibilities

Assesses referrals for appropriateness for home care to include medical, physical, social and emotional status, home environment and family's acceptance and ability to care for the patient in the home and determine the need for equipment and supplies.Coordinates discharge planning to post-acute service needs of referral sources including but not limited to hospitals, clinics, physicians and the community.Provides home care information/education at meetings with hospital service, utilization review/discharge planners/case managers, patients and patient's families and educates hospital medical and physician staff, patients, and patient's families to available home care service.Acts as a liaison between patients, families, payors, physicians, and the referrer providing complete physician's orders, referral information to the network intake department.Assumes initial responsibility for assessing patient/family needs to Hospice and consults with the attending physician, Hospice Medical Director and other staff members as necessary.Plans for admission of patients to Hospice in coordination with agency representative, patient/family, Hospitalist and primary physicians, Medical Directors and hospital case manager.Determines patient's appropriateness for Hospice services consistent with policies and admission criteria and in conjunction with patient's physician.Facilitates transition of patient/family to primary nurse and other members of the IDG as indicated.Coordinate the expansion and implementation of the GIP (General Inpatient Hospice) Program.Attends appropriate meetings to promote Hospice referrals and GIP.Evaluates and collaborates on hospice qualifiers as needed.Maintain and build existing referral base relationships by serving as a resource for education and information.Evaluate referrals received on hospitalized patient from a variety of care settings for appropriateness for Hospice and/or other in-home services programs as appropriate.Coordinate with the Inpatient Hospital Team to ensure discharge planning is comprehensive and communicated efficiently.Appropriately document activities including tracking referrals.Actively participate in the development and execution of strategic initiatives that include referral generation and business growth in assigned accounts.Provides staff and physicians education regarding end-of-life care, hospice and GIP.Assures appropriate staff are notified to follow up that all services and products are arranged and follows up with referrals to confirm that all services and products have been arranged.

Education and/or Experience

Required - bachelor’s degree in business, healthcare administration, marketing, or a clinical discipline or equivalent education and experience. (Education equivalents - Associate's degree plus four years of work experience; or high school diploma plus six years of work experience.)Required - 1-year Successful medical sales account management experience.Preferred - Coursework/Training Focus on healthcarePreferred - 1 year Sales experience in home health & hospice or infusion marketplace.Preferred - 1 year Experience selling directly to physicians, hospital, discharge planners.Preferred - 1 year Experience with customer relationships and territory management software.

Compensation range: $75,000 - $90,000, with bonus eligibility.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Compassus offers a comprehensive benefits package including, Medical, Dental, Vision, 401k and much more.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

Your Career Journey Matters
We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage
•  Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter. 
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?
At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.