Based in Chicopee but covers Springfield and Agawam
Position Purpose
The Community Health Worker (CHW) supports the care management and coordination activities of the care team in the CIN.
What you will do
Mail educational materials and letters, schedule patient appointments, locate and obtain outside patient records
Collaborate with community partners, such as VNA agencies, caregiver programs, and DME providers
Use general knowledge of medical conditions, nutrition, and diet to educate patients
Assist in locating and updating patient clinical records
Facilitate patient and caregiver access to community resources programs, Meals on Wheels, senior centers, chore services, etc
Screen patients to assess for depression, substance use, and mental health disorders; respond with appropriate interventions and/or referrals
Minimum Qualifications
High school diploma
Medical Assistant Certificate preferred. Associates degree or equivalent medical experience preferred
Qualified as a Certified Application Counselor for MassHealth program or is willing/able to complete required trainings to support patients in demonstrating eligibility requirements
Minimum of five years’ work experience. Experience addressing the Behavioral Health (BH) and Health Related Social Needs (HRSN) of children, youth, and families in a health care setting and/or possessing specialized training, degree, licensing, or certification
Minimum of two years' experience within a healthcare related organization (e.g. health system, hospital, clinic, provider practice, health insurance company, pharmaceutical company, etc.) required
Bilingual candidates are encouraged to apply.
Position Highlights and Benefits
Full time 40hrs M-F
Ministry/Facility Information
We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.