Community Engagement Lead Operations Share on: + **Location** Shanghai, Shanghai, China + **Job ID** 0000026660 + **Category** Sales, Marketing & Product Management **Job Description** **Are you excited about driving safe, welcoming and meaningful experiences for our audiences in China.** Bring your skills in community management to the table to make our communities feel recognised and valued! No relocation assistance offered for this position. **Core Responsibilities** + Be a senior Grown-Ups' audience expert with a deep understanding of our Owned ecosystem, working across deep fandom space supporting building thriving communities of LEGO fans by leading execution of community engagement strategy in China + Orchestrate community programs including administrative processes, localization and moderation efforts and budget tracking while proactively collaborating with relevant partners and finding a good balance between responsiveness to in-the-moment needs and following agreed plans, processes and governance. + Manage community support services acting as a primary point of contact for escalated community inquiries, feedback, and concerns, and ensure timely and transparent communication between the organization and the community members + Regularly audit and hands-on review our communities and perform quality checks on engagements to ensure adherence to market specific legal requirements, identify optimization opportunities, improve efficiency and mitigate risks. Monitor the health of community groups​and implement corrective actions where needed + Collaborate with internal partners to drive the execution of key initiatives throughout the year and prioritize activities based on value **Play your part in our team succeeding** LEGO Community Management and Moderation is at the forefront of delivering exceptional community experience globally to support company’s ambitions of building direct and lasting relationships with kids, grown-ups, fans and creators in owned, earned and shared spaces to make them feel welcomed, safe, recognized and valued, through which we help to foster trust, grow brand awareness and drive product desire! Play a key role in helping us take our community engagement in China to the next level through exciting growth and transformation on our mission to nurture vibrant communities where we engage deeply with our audiences, amplify their voices and inspire the joy of creation. **Do you have what it takes?** + Significant experience in building and nurturing an engaged and supportive community across social platforms, fan forums or other owned channel experiences + Proven community moderation skills including ability to early identify and tactically address reputational risks combined with experience in implementing community guidelines and addressing inappropriate behaviour + Awareness and understanding of different audience needs and relevant safety considerations, including ethical to effectively engage with communities + Strong operational mindset with experience managing the logistics, workflows, and systems that support vibrant, scalable community initiatives + Experience working with Chinese digital platforms such as WeChat to ensure compliance and maintaining safety standards + Strong tactical, analytical and problem-solving capabilities with exceptional interpersonal and communication skills to be able to evolve own approach in response to changing community needs, business priorities and digital product development \#LI-JA1 Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. **What’s in it for you?** Here is what you can expect: **Family Care Leave** - We offer enhanced paid leave options for those important times. **Insurances** – All colleagues are covered by our life and disability insurance which provides protection and peace of mind. **Wellbeing** - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. **Colleague Discount** – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. **Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. **Workplace** - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. **Join the LEGO® team today.**