500+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally. That is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us! What we’re about: Community: with 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3M medical professionals and a trusted network of leading industry partners - and we’re growing every day. Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways. Collaboration: making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile.

The Community Engagement Team at Sermo focuses on building and nurturing relationships with healthcare professionals through various online programs and initiatives across our Physican, APP (NPs/PAs), and Pharmacist communities. We work to ensure that Sermo members are actively engaged, supported, and empowered to contribute their insights and expertise. Sermo members are verified registered healthcare professionals, so some knowledge of working with healthcare professionals is desired but not required. 

About the Role We are seeking a part-time, 3-month Program Manager (contract) to join our team for 30 hours per week, with the possibility of a role extension. This role will support the Community Advisory Board Program across all three Sermo Communities. The Pharmacy and APP CAB programs are already launched and will require oversight and expansion with new members, while the Physician community's CAB program will be established from the ground up with your support.  Community Advisory Board (CAB) – "CAB Ambassadors" are Sermo community members who complete weekly and monthly engagement and leadership tasks in exchange for monthly compensation (e.g., logins, posts, comments). Currently, there are four members per APP and Pharmacy group; however, we plan to expand membership to approximately 20 Sermo members across all three programs. You will receive light oversight from your colleagues on the Community engagement team, and report to the Community Manager.  Role Responsibilities (including but not limited to...):  Community Advisory Board Responsibilities  - Monitor CAB email inbox and correspond with ‘Cab Ambassadors’ within a 48-hour period. - Manually review weekly and monthly CAB Driver progress through established tracking systems (e.g., PowerBI dashboards). - Review monthly invoices for completion and administer compensation upon invoice approval.  - Provide CAB Ambassador feedback/“driving tips” (when necessary) to improve meaningful community engagement.  - Update, modify, and augment program materials accordingly and keep materials organized on the internal server.  - Collaborate with the Community Engagement Team on three-month membership reviews.  - Meet with the Community Manager on a consistent basis to discuss community trends and insights.  - Other ad-hoc duties as assigned.  Desired Qualifications  - Ability to manage multiple tasks, deadlines, users, and priorities effectively, especially when working with minimal supervision. Familiarity with project management tools (e.g., Excel, Trello, Word) is a plus. - Previous experience in customer service or related role working with members, clients, or users, with a focus on creating positive experiences for the community. - Ability to resolve any issues that arise within programs, including member challenges or technical issues. - Exercise good judgement when looping in the Community Engagement Team for extra support. - Proficiency with English language and grammar. - Organized, reliable, and communicative. Compensation $30.00 / hour