Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

We are hiring! Join our Team as a Communications Operator Representative

Nights at MGH Main Campus!

Friday (11p-730a) and Saturday (11p-730a) + Holidays
20 hours per week. The remaining 4 hours will be filled on based off of business needs are during the week.

 

Job Summary

The Opportunity

The Operator Rep is vital to the Digital Team and responsible for facilitating proficient operation of a hospital communication system.


-Performs various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.
-Handles both incoming and outgoing calls with speed and accuracy.
-Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
-Acts as central control for mobile pagers, take and relay messages as required.
-Responds to various alarm systems located at the switchboard.
-Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
-Compiles on-call information for hospital personnel and all meetings scheduled in the building.
-Resolves basic discrepancies and refer all others to the appropriate department.

 

Qualifications

High School Diploma or Equivalent requiredExceptional Customer Service skills requiredCustomer service or call-center experience 2-3 years preferred

Skills for Success
- Strong inter-personal and phone skills.
- Commitment to demonstrate consistent outstanding customer service.
- Confident to quickly assess situations and make reasonable judgement decisions.
- Must be able to prioritize and organize quickly.

 

Additional Job Details (if applicable)

Working Shifts Required

Overnight shift on Blake 15 Fruit Street: Friday (11p-730a) and Saturday (11p-730a) + Holidays20 hours per week. The remaining 4 hours will be filled on based off of business needs are during the week.

 

Remote Type

Onsite

 

Work Location

55 Fruit Street

 

Scheduled Weekly Hours

20

 

Employee Type

Regular

 

Work Shift

Night (United States of America)

 

Pay Range

$17.36 - $22.34/Hourly

 

Grade

1

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.