Join our team and what we'll accomplish together
We're TELUS, a customer-first, purpose-driven team that works together every day to innovate courageously and do good. From providing digital solutions that make our lives easier and safer, to supporting those who need it most, our group of inclusive, spirited, giving people have the collective power to go above and beyond for our customers, communities, and each other.
Interested in reimagining how things are done, playing a significant role in shaping a team’s culture and brand, and going beyond the expected to strengthen our team, communities, and the planet?
Join us, and let’s make the future friendly, together.
As Communications Manager on the TELUS Consumer Solution Delivery team, you share our passion for: Working in a collaborative and fast-paced environment Delivering exceptional communications that inform, engage, and inspire Leveraging each other’s unique talents to achieve our collective goals Embracing a culture of continuous improvement
What You’ll Do
As a Communications Manager supporting the Customer Solution Delivery team, you will be responsible for strategizing, managing, and producing communications for our frontline technicians. You will be a key part of the Governance and Change Management team, collaborating with cross-functional teams and business partners to deliver impactful communications that inform, engage, and inspire our team members.
Specifically, you will:
Communications Programs and Planning: Lead the planning, development, and execution of internal and external communications plans, presentations, and key messages for new initiatives and programs.
Strategic Counsel: Collaborate with project teams and business partners to ensure communications are impactful and align with business objectives.
Project Management: Work with cross-functional teams to deliver communications programs on time and as required.
Written Communications: Develop written communications for a variety of audiences by researching, interviewing, writing, editing, and distributing content.
Communications Channels: Support and develop communications for various formal and informal channels, as appropriate.
Measurement: Monitor, track, and capture key metrics for communications programs and initiatives on an ongoing basis to help measure impact and benchmark success.
Continuous Improvement: Generate new ideas and contribute to the continuous improvement of communications programs and processes.
Qualifications
What you bring
You are:
Committed to improving the lives of Canadians and our communities Obsessed with driving exceptional team member experiences Observant with a keen attention to detail and commitment to high-quality work Adaptable and comfortable in a fast-paced environment Proactive and a proven self-starter Collaborative and creative, constantly seeking to try something new Skilled in persuasive writing, editing, and presentation building An expert at uncovering and communicating compelling stories Agile and driven to scrutinize existing methods of working using insights and data Organized, strategic, and able to lead multiple high-priority projects simultaneously Influential, with exceptional collaboration, relationship, and consultative skills
You have:
5+ years of communications experience University degree and/or post-graduate certificate in an accredited public relations, communications, marketing, or journalism designation or extensive related business experience in a senior communications or marketing communications role Proven success in strategic use of communications to positively impact corporate culture with consistent execution across a diverse team Analytical ability to produce performance reports and track the success of communications activities
Great-to-have
Knowledge of Google Workspace, Canva, Adobe Creative Suite, Monday.com, Adobe Campaign, content management systems (CMS)
*This position is a one-year temporary coverage for parental leave.