**Overview** **JOB DESCRIPTION** The Communication Clerk plays a vital role in supporting the daily operations of the parking services department by serving as the primary point of contact for customer inquiries, internal communications, and administrative support. This position ensures efficient communication between customers, enforcement officers, and administrative staff, contributing to a smooth and responsive parking operation. **Pay range: $22.00 an hour** The pay listed is the salary range for this position. An offer will vary based on the applicant's education, experience, skills, abilities, geographic location, and alignment with market data. **Shift: FULL TIME NIGHTS** **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | (Programade Beneficiosde ABM) (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-Spanish-11.6.23.pdf) **Key Responsibilities:** + Respond to customer inquiries via phone, email, and in-person regarding parking regulations, citations, permits, and general services. + Maintain accurate records of all communications, complaints, and resolutions in the system. + Coordinate with enforcement officers and field staff to relay information and dispatch service requests. + Process and distribute parking permits, citations, and appeal documentation. + Assist in preparing reports, memos, and correspondence related to parking operations. + Monitor and update parking databases and systems to ensure data accuracy. + Support the department with clerical tasks such as filing, scanning, and data entry. + Escalate complex or unresolved issues to the appropriate personnel in a timely manner. **Qualifications:** + High school diploma or equivalent; associate degree preferred. + 1–2 years of experience in a customer service or administrative role, preferably in a municipal or transportation-related environment. + Strong verbal and written communication skills. + Proficiency in Microsoft Office Suite and familiarity with parking management software is a plus. + Ability to multitask, prioritize, and work in a fast-paced environment. + Excellent interpersonal skills and a customer-focused attitude. Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply **ABOUT US** ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes. Same Posting Description for Internal and External Candidates REQNUMBER: 120927 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.