**Job Description** We are a high-performing global team that helps our colleagues adopt new technology tools and integrate technology changes into their everyday work. We support our colleagues through change and help them embrace it. We have a customer-centric approach and always strive to provide the best user experience possible. Teamwork is important, and you’ll be collaborating with your colleagues cross-geographically on a daily basis. We are looking for an enthusiastic and motivated team member who is a self-starter, learns quickly and shows a keen interest in technology. In this role, you will be responsible for planning, managing, and executing training and communication plans both globally and within the US and LATAM markets regarding technology changes, launches and adoption. You will also participate in various projects to create an end-to-end user experience, including customer-focused awareness programs, communications, marketing and training. **Responsibilities include:** + Meeting and communicating with stakeholders to understand and meet their requirements + Plan, prepare and deliver virtual and in-person instructor-led training for end users + Create support materials and marketing collateral, including videos and user guides + Create communication and marketing content for assigned projects and operations + Work with subject-matter experts to ensure quality and accuracy of training and communication content + Determine appropriate channels to share information with end-users + Continuously analyze and challenge end-to-end processes, make recommendations and apply enhancements + Champion and promote team’s strategy with stakeholders and throughout the organization + Create and maintain working relationship with current and new regional stakeholders + Become an advanced user of Microsoft 365 and Windows 10 technologies **Required Education:** + High School Diploma required. **Required Experience and Skills:** + Minimum of 3 years of relevant experience. + Strong presentation skills and an ability to communicate technical and non-technical topics to general user audience in a clear, concise manner + Proven experienced in creation and delivery of engaging end-user trainings + Proficiency in creating written, customer-focused communications; content editing and proofreading + Good knowledge of the Microsoft 365 suite – especially MS Teams, MS Office, including OneNote, OneDrive, SharePoint, etc. + Strong collaboration skills and experience of working with global teams, both business clients and IT, at all levels + Demonstrated flexibility and the ability to manage multiple, concurrent projects in a timely and efficient manner + Creative and innovative thinking, proactive approach, sound organizational skills and a good team player as well as individual contributor + Proven ability to learn new technologies. + Fluency in English reading/writing/ speaking **Desired Experience and Skills:** + Advanced user knowledge of Microsoft 365 and Windows 10 technologies + Video making & editing experience with Photoshop or similar tool are a plus + Project management experience MSJR \#eligibleforerp Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) **US and Puerto Rico Residents Only:** Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/) **U.S. Hybrid Work Model** Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $85,600.00 - $134,800.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits . You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. **San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance **Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance **Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. **Employee Status:** Regular **Relocation:** No relocation **VISA Sponsorship:** No **Travel Requirements:** 10% **Flexible Work Arrangements:** Hybrid **Shift:** Not Indicated **Valid Driving License:** No **Hazardous Material(s):** N/A **Required Skills:** Availability Management, Business Communications, Change Controls, Computer Technical Support, Content Editing, Customer Communications, End User Experience, Global Team Collaboration, Learning New Technologies, Management Process, Microsoft Office, Microsoft Online Services, Problem Management, Quality Control Management, Quality Management, Service Delivery **Preferred Skills:** **Job Posting End Date:** 08/26/2025 ***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.** **Requisition ID:** R361920