Are you experienced in client services and have passion for leadership? Then you found the right position for you! 

As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service, you will be responsible for the servicing of Core and Structured Trade Finance products. You will also be required to use in-depth product knowledge to resolve challenging client facing issues during the product life.  

Job responsibilities

Manage life cycle of transactions after Sale  Build relationships with the Client segment, Internal Operations, Middle and Front office colleaguesTrack the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client Provide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutionsSupport the operation workflow to resolve refusals, disputes, and problematic transactionsRecord all Client interactions in case management system (e.g. calls, meetings, issues, and proactive communications)Escalate client concerns and any issues to Sales (i.e., encryption emails)Understand the Commodity products lifecycle from front to back and be the “go-to” person within the teamPartner with Trade Sales as Trusted Advisor to enable new business and solutions Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency. Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions

 

Required qualifications, capabilities, and skills

In depth knowledge of LC/SBLC mechanisms for Commodity Products Strong knowledge/understanding of the Oil & Gas and Commodities industries  Strong familiarity with key market practices in the sectorAbility to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bankAbility to work within tight deadlinesAbility to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organizationProven leadership skills and capable of delivering exceptional performance under pressureStrong focus on client satisfaction and the building of excellent relationships with our customers

 

Preferred qualifications, capabilities, and skills

Trade Finance Commodity expertiseExcellent planning and organization skillsComfortable working within tight deadlinesAbility to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organizationAbility to develop and mobilise internal networks and resourcesAbility to effectively use and manage multiple systemAdditional European language skills