Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Purpose of the Job Provide quality direct sales service that results in the production of business from new and existing sources, which contributes to the profitability and growth of the company. Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries.

Competencies

Critical objectives and responsibilities

Provide quality direct sales service that results in the production of
business from new and existing sources.

Identify and execute on innovative methods to build own

insurance portfolio.

Prospect for new clients through networking, cold calling and

door to door canvassing.

Manage and drive portfolio profitability and growth by ensuring

that on-going service and support (amendments, renewals, and

claims) provided to clients is delivered on time and improves the

quality of the business underwritten.

Conduct a comprehensive risk evaluation for the client.Provide solutions to clients by selling non-life products aligned to

their needs.

Continuously build client base to secure future portfolio growth.Identify and action on cross & up selling opportunities across all

products.

Sell according to agreed targets for the day, week and month.Maintain minimum agreed quote volumes.Maintain a minimum agreed quote to sales ratio.Maintain an agreed NTU – and Cancellation ratio.Perform after sales service tasks according to allocated

portfolio of customers.

Monitor and resolve escalated client queries and complaints

timeously.

Manage relationships with clients and ensure that Service Level

Agreement standards are met or exceeded in all engagements.

Retain existing business including renewal discussion in line

business process and FAIS Code of Conduct.

Create collaborative relationships with other departments

(underwriting/pricing, and claims) to determine process

improvements designed to enhance the customer experience

and create easy, value peace of mind.

Manage time and workloads to ensure that deadlines and

targets are met.

Quality service delivery

Proactively suggest improvements in service and relations

where applicable.

Contribute to a service culture which builds rewarding

relationships, proposes innovations and allows others to provide

exceptional service.

Cost control and governance adherence

Proactively ensure the use of time, resources, money, materials

or equipment is in line with organizational policies and

procedures.

Comply with corporate governance policies, procedures and

standards.

Operate within agreed mandates.

Quality people practices

Align own behavior with the organization’s culture and values.Share and transfer product, process and systems knowledge to

colleagues and team members.

Collaborate and work with the OMI team to deliver required

service levels.

Actively participate in the OMI team to ensure functional

balanced scorecard objectives are achieved.

Ensure achievement of own performance objectives.Actively participate in own professional development and

career path.

Experience, knowledge & skills required

Grade 12Appropriate insurance qualification (FAIS and RE)More than 2 years’ experience working in customer service.

Competency Descriptors

Customer: Putting the customer at the heart of business decisions and driving to improve value for customers.Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.Leading with Influence: Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.Innovation: Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.Personal Mastery: Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.Executing: Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.

Skills

Competencies

Builds NetworksBusiness InsightCommunicates EffectivelyCustomer FocusDecision QualityEnsures AccountabilityManages ComplexityPlans and Aligns

Education

Closing Date

30 June 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!