Bitdefender

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com

About the job:

Bitdefender is a global security technology company that provides cutting edge end-to-end cyber security solutions and advanced threat protection to more than 500 million users in more than 150 countries. Since 2001, Bitdefender has consistently produced award-winning business and consumer security technology, and is a provider of choice in both hybrid infrastructure security and endpoint protection. Through R&D, alliances and partnerships, Bitdefender is trusted to be ahead and deliver robust security you can rely on.

Requirements:

·        Strong ability to ask relevant questions to identify customer needs / concerns;

·        Effective listening skills with high level of empathy;

·        Customer oriented attitude;

·        Proficiency in French, effective verbal communication skills, including grammar and tone

·        Strong work ethic;

·        Team-oriented attitude;

·        Skilled in PC and Internet navigation including multi-tasking with multiple windows applications.

The following would be a plus:

·        1+ years customer service experience;

·        Proficiency in English

·        Results and problem solving oriented;

·        Initiative and proactivity;

·        Previous experience in similar jobs

Responsibilities:

·        Centralizes all customer service related issues reported by Bitdefender customers;

·        Provides support to Bitdefender customers in order to ensure the Bitdefender business objectives

·        Answers customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas;

·        May be required to work in one or multiple queues/skill sets over various customer contact channels;

·        Acquires complete information in order to escalate complex issues to the upper tier;

·        Build, assimilate, implement, audit and improve working procedures.