At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

To understand incoming documents from cardmembers, clients and other departments from all channels such as emails, fax, and hand to the proper team on time.
Ensure hand all vital documents to Cashier in due course, and alignment with Cashier, DP, and TSC to ensure customers’ requirements are met.
Ensure cardmember’s information to update all document and information on cardmember system on time and accurately. 
To handle Credit Specialist, Team Leader, Director’s enquiry, requirements, and questions for documents accurately.
To arrange all Credit letters, reports, and statement in due course and handle BTA matching and allocation
To ensure effectively calculate income documents and bank information accurately and in the shorter time if required by cardmember for Global limit increase or decrease. And ensure update the latest income from cardmember on system accurately.
Ensure filing all cardmembers and clients documents on time and correctly. In additions, all files are accurately kept on systems and shared drive.
Ensure all Credit and BTA reports and figures are calculated correctly, Income documents reviewing and calculating correctly and on time.
To handle all E2E processes for National Credit Bureau consent, Account Management Consent form, and Personal Data Protection Act for department.
Able to handle Credit Specialist, Team Leader, and Manager’s queries in department independently.
To work the case though incoming documents by handling risk and minimize error and also ensure balancing with all staff satisfaction at certain level in department.
Assist in take appropriate action for special assign by Team Leader and Manager. To ensure timely delivery of quality services to credit specialist requests.
Good co-operate with analyst and the other department smoothly and maintain strong relationship with internal AMEX.
Handle the request by using credit procedure balancing with servicing customers.
Ensure processes are in place to drive Prioritization and timely sending.

Minimum Qualifications

At least 2 years experience in Finance or banking field for Backend job.
Bachelor’s Degree in business related i.e. Business Administration, Economic.
Ability to cope with volume of work.
Shown problem Solving skills. and collaboration.
Hard working, collaboration spirit, and strong customer services.
Good command of written and spoken English.
Should be able to co-ordinate and handle multiple tasks simultaneously.
Able to operate PC.; Word, Excel, Power Point.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.