Commercial Service Delivery Manager for UKI **General Information** Req # WD00083790 Career area: Services Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Wednesday, July 30, 2025 Working time: Full-time **Additional Locations** : * Slovakia **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** We are looking for a proactive and relationship-driven Commercial Service Delivery Manager to oversee onsite service operations across the UKI region. This role is pivotal in ensuring high-quality service delivery through effective partner management, cross-functional collaboration, and operational excellence. You will be the primary service contact for the UKI sales team and onsite customers, managing escalations and driving performance across key KPIs. **Key Responsibilities:** + Primary Service Contact: Act as the main point of contact for the UKI sales team and onsite customers, ensuring smooth communication and issue resolution. + Partner Management: Lead and manage relationships with onsite repair vendors (IBM, Hemmersbach, G Tronics), ensuring high service standards and customer satisfaction. + Performance Delivery: Drive results across business KPIs including customer experience, operational spend, and service quality. + Cross-Functional Collaboration: Work closely with internal teams (Technical Support, Sales, Logistics, Delivery Managers) to deliver seamless service operations. + Operational Improvements: Identify and implement process enhancements to improve service delivery and customer outcomes. + Governance & Cadence: Establish and maintain regular review cycles with partners, including weekly progress reviews and quarterly business reviews. **What We’re Looking For:** + Experience in service delivery, operations, or partner management within a commercial environment. + Strong interpersonal and relationship-building skills, especially with sales teams. + Ability to manage escalations and de-escalate challenging situations with professionalism. + Problem-solving mindset with a focus on execution rather than deep technical expertise. + Comfortable working independently while being part of a remote team. + Willingness to travel to the UK quarterly for team meetings and partner visits. What We Can Offer You: + A multitude of professional and personal opportunities + An international organization with a high focus on all types of Diversity in the team + 3 sick days per year + Additional vacation days + 100% sick leave compensation up to 2 months per year + A broad selection of soft / hard skills trainings and individual mentoring + Employer contribution to the Third Pillar Pension System + Life & life events insurance, fully covered by company  Base gross monthly salary starts from 2.650 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings. _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * Slovakia * Slovakia **AI PROCESSING NOTICE** We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.