Commercial Sales Consultant
Reports To: Sales Manager or General Manager
Status: Full-time, Regular position
Category: Sales
Location Name: Engineering Excellence Service Experts Heating and Air
Location Address: 4360 Glendale Milford Rd. Cincinnati, OH 45242
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Job Summary:
The Commercial Sales Consultant is an outside sales position responsible for developing Engineering Excellence commercial sales and services to increase revenue, through customer presentations and lead generation. Builds long-term relationships with commercial customers in order to grow the customer base and retain customers. The sales consultant should be highly ambitious, results oriented, and self-motivated
Key Responsibilities:
· Generates commercial replacement, retrofit, and service-contract sales through various customer prospecting techniques such as cold calling, customer referrals, personal networking, and customer contact.
· Demonstrates professionalism, diplomacy, and tact to uphold company’s community reputation. Represents the company professionally, honestly, and ethically in all business matters and concerns
· Consults with commercial customer on HVAC and indoor-air quality needs, delivers sales presentation utilizing company-established sales process, and closes sale to provide the customer with the best solution for the customer’s budget. Suggest additional and/or alternative products or service to meet customer needs.
· Utilizes relevant systems and information, prepares the proposal for the commercial customer. Explains technical information to the customer in an easy-to-understand language.
· Utilizes Engineering Excellence marketing data & tools to maximize sales effectiveness.
· Prepares and/or completes all required documentation and obtains customer’s signature.
· Actively manages and maintains relationships with strategic commercial customers and supports the ongoing relationships with these customers.
· Works with internal staff to ensure that work is scheduled and completed according to company standards and the customer’s satisfaction.
· Updates company systems following defined processes and procedures in order to process paperwork and information for new accounts and maintain records of results from all sales visits.
· Meets or exceeds set Key Performance Indicators including:
o Revenue Growth
o Close Rate
o Lead Generation
o Service Agreement sales
· Effectively communicates with customer to resolve concerns, issues, or complaints in order to assure total customer satisfaction.
· Comply with all Engineering Excellence safety policies, procedures, and practices.
· Performs similar/other duties as assigned.
Health & Safety Roles & Responsibilities:
· Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
· Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
· Corrects substandard acts or conditions within area of control.
· Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
· Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
· Complies with the general rules as prescribed by company program(s) procedure(s)
· Operates devices or equipment as prescribed by company program(s) or procedure(s)
· Participates in any safety initiatives, teams, or committees.
· Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
· Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
· Does not perform act that may endanger the safety or well being of others
· Does not engage in any pranks, contests, or rough boisterous behavior.
· Works in compliance with applicable legislative requirement
Desired Skills & Qualifications:
· Bachelor’s degree or equivalent experience.
· Proven sales experience with emphasis on business-to business selling, “cold-calling” and generating sales from personal networking and lead generation.
· Knowledge of commercial service sales concepts, practices, and procedures.
· Excellent communication skills and strong relationship-management and coaching skills.
· Ability to build long-term relationships with customers.
· Ability to work cooperatively with technical, administrative, and support staff.
· Solid skills working with Microsoft Office, contact management software, and databases
· Good organizational skills and ability to manage multiple priorities simultaneously
· Knowledge of the commercial HVAC industry preferred
· Self-starter with a desire to learn and to grow the business.
· Demonstrated commitment to the delivery of customer-focused service.
· Must be able to work independently and exercise judgment and discretion within authorized limits.
· Excellent written, verbal communication and organizational skills.
· Basic knowledge of the fundamentals of the operational functionality of commercial heating, air conditioning, and ventilation equipment as well as related accessories.
· Knowledge of basic mathematics (addition, subtraction, multiplication, and division)
· Understanding of basic business accounting to understand job costing, profit margin, and cost of sales.
· Ability to stand, to walk, and to climb stairs and ladders to access HVAC equipment which is often on a rooftop of the commercial building. Ability to read product data and to take measurements.
· Valid driver’s license with acceptable driving record.
· Bachelor's degree or experience
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:
· Competitive Pay with incentive opportunities
· Paid Time Off and Company Holiday Pay
· Medical, Dental, and Vision Insurance programs
· 401(k) Retirement Savings Plan with company matching contributions
· Life Insurance and disability insurance options
· Supplemental benefit programs
· World Class Training opportunities through our Experts University
· Career Development opportunities
Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodation upon request for individuals to
participate in the application and hiring process. To request an accommodation please email talentacquisition@serviceexperts.com