Use Your Power for Purpose

Commercial Quality enables the Commercial Business and CMO to innovate and operate by providing consultancy, risk-based controls, and oversight to embed quality in user-centric, end-to-end business processes.

The CQ organization provides Quality Consulting and Quality Oversight to commercial colleagues across pharmacovigilance, patient support programs, data privacy, and promotional practices, this includes:

Standardizing quality processes to drive consistency and enable the business to move at lightspeedProactively addressing emerging regulatory and compliance risksStreamlining implementation and delivery of new and evolving processesMaximizing user experience and promoting self-serviceBuilding expertise and agility into the CQ workforce to create a “best place to work” environment

The CQ Manager is accountable for the flawless execution of CQ services to enable Pfizer’s local Commercial business to manage risk and ensure quality through partnerships and relationship management with a focused market (or markets) perspective.

The CQ Manager is the first point of contact for market(s) on all relevant commercial quality related matters. The CQ Manager is a subject-matter expert that enables Commercial colleagues to implement and execute commercial activities (e.g., CSP, PSP, Promo Material) embedding quality and risk mitigations whilst identifying emerging risks. CQ Manager drives a quality culture in accountable market(s), enabling commercial activities to be compliant and audit and inspection ready, responding to commercial quality queries through the provision of quality consulting, representing CQ in applicable local governance processes and oversight activities.

This role is expected to maintain strong relationships with senior commercial stakeholders, as well as Legal, Digital, Safety, Medical, Privacy, Compliance, and other related stakeholders, in partnership with Business Operations Partners (BOPs), in their accountable market(s). They play a key role in embedding good practices in Commercial whilst proactively driving awareness of the evolving CQ strategy and driving adoption of changes.

The CQ Manager will be involved and share best practice across the CQ community.

The CQ Manager will drive thought leadership and share best practice across the CQ community, whilst shaping global continuous improvement initiatives.

What You Will Achieve

In this role, you will:

Quality Consulting

Act as single point of contact and subject-matter expert on commercial quality for Commercial colleagues for their accountable markets

Enable commercial customers to design and execute commercial activities embedding compliance and quality requirements through design, development, approval, execution, and close-out of in-scope commercial activities (e.g. promo material, programs, tools, privacy requirements where implemented)

Ensure consistent quality standards and effectiveness measures across commercial activities in line with global quality plans and quality by design guidance

Monitor and impact assess changes to local regulations for in-scope quality areas in collaboration with relevant stakeholders (e.g., compliance, legal, safety, regulatory and digital)

Proactively identify emerging local commercial quality risks and user experience requirements

Demonstrate consultative partnership through end-to-end CQ support establishment, communication to market stakeholders, follow up on feedback received and resolution of any issues identified

Drive adoption of new CQ customer engagement/support models e.g., self-service

Drive a culture of quality and compliance

Respond to commercial quality queries and coordinate within CQ when needed

Embed, advise, and support commercial customers with the implementation of CQ policies, procedures, and guidance

Provide design guidance for commercial programs to optimize the risk and benefit balance

Lead and facilitate local committee approvals and other such meetings required for the provision of CQ services

Market Oversight & Governance

Accountable for updating and maintaining select local market requirements and control documentsCollaborate with ARQO Team on Quality Events, audit findings and remediation (root cause analysis, Corrective and Preventive Action – CAPA- development) for assigned market(s)Execute, manage, and monitor performance of assigned CAPAs required to address issues (e.g., Quality Events, audit findings) in collaboration with CQ ARQO team for assigned market(s)Collaborate with ARQO Team on providing country leadership insight into state of control, risks and gaps through quality oversight results, quality events and learnings from audit readiness activities

Vendor ExcellenceAssess, evaluate, and maintain accurate performance data for vendors operating within accountable market(s)Ensure that vendors not complying with CQ requirements are identified and define applicable CAPA in collaboration with CQ ARQO Team.

Supporting the wider CQ functionPromote collaboration across the CQ community and exchange best practices and thought leadership across marketsSupport assigned local, regional, and global CQ initiativesAccountable for local implementation of regional and global CQ initiatives and for assuring these will meet local business needs

Stakeholder Engagement Partner and collaborate across internal Commercial Operations stakeholders to deliver strategic solutions in support of ongoing and new business requestsFacilitate collaboration with Commercial stakeholders and business partners (e.g., Marketing, Legal, Digital, Safety, Regulatory, Medical, Privacy, Compliance) to ensure effective end-to-end support for commercial initiatives and large-scale priority projectsIn collaboration with other stakeholders provide guidance to help Commercial colleagues compliantly use emerging digital tools and channelsDrive awareness and upskilling of key market stakeholders to increase understanding of CQ policies and processes and enhance quality & complianceDeliver training and CQ awareness to commercial colleagues and contractors (as needed)Provide commercial quality insights and share market reports with local stakeholdersCo-ordinate local market CQ communications


Driving continuous process improvements

Drawing upon best practice to identify new ways of working and drive continuous improvement

Encourage and drive adoption of new technologies and ways of working to drive innovation and operating efficiencies (e.g., self-service)

Continuously provide feedback on training assets, procedures, guidance and other such CQ materials to improve effectiveness and stakeholder experiences

Here Is What You Need (Minimum Requirements)

Bachelor's degree with 4 years of relevant experience preferably in pharmaceuticalsStrong written and oral communication skills with focus on issue understanding and resolutionAbility to read and understand English and other language(s) if requiredDelivery of exceptional customer services and experiencesProven ability to influence without authority, a wide range of senior stakeholdersStrong ability to drive collaboration and foster highly productive cross-functional relationshipsExperience of working across cultures and multiple time zonesDetail-oriented with strong organizational skills and a proven ability to prioritize and work independently to complete quality work on a timely basisTeam collaboration spirit, with strong ability to work as a single driver and contributorProficient in common technical tools (e.g., Microsoft Office)

Bonus Points If You Have (Preferred Requirements):

Experience in a commercial role or proven ability to live in the shoes of commercial and medical affairs colleaguesUnderstand the fundamentals of the pharmaceutical industry and promotional practicesUnderstand the fundamentals of drug safety and risk management (e.g., Adverse Event reporting) and / or data privacy processes 
Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Mkt & Sales/Commercial Bus