As a Program Manager, you will be responsible for the holistic “customer experience;” and ensuring high-quality delivery of new and existing contracts in the Commercial territory.  You will serve as the integrator for the client and the TRSS team by fully understanding the client’s mission and how to leverage TRSS solutions to support their objectives most effectively. 

About the Role:

As a Program Manager, you will also contribute to a variety of areas including:

Strategic management and oversight of day-to-day customer needs and interactions of large and/or complex projects (i.e., client kickoff, regular status meetings, trainings) including, but not limited to, deals that require services from multiple TR business units, customized deliverables, and detailed security requirements.

Providing customer demos of TRSS tools and capabilities.

Assisting and pursuing new sales when applicable.

Attaining assigned client retention and sales goals.

Directing and managing Proof-of-Concepts (POCs) to prospective clients in close coordination with the TRSS delivery teams including the analysis and product/technical business units.   

Manages processes within the successful implementation of complex deals.

Serves as an extension of Sales, Analysis, and Product/Tech team on the ground; has a strategic view of customer challenges and regularly identifies opportunities to funnel back to the Managing Director, Business Development Directors, Analysis, and Product teams.

Understanding of Finance, Legal, Contracting, and Security requirements.

Works across the business to prepare quality Monthly Status Reports (MSRs) for select projects, capturing major success stories, customer challenges, and future opportunities.

Works as a member of a team with the Managing Director and Business Development Directors in prioritizing efforts. 

Collaborates closely with the Analyst Managers and Technical team to problem-solve optimal solutions.

Supports the Commercial Managing Director and Business Development Directors in all areas including developing strategy for the Commercial Territory.

Directs the development of proposals leading RFP, RFI, and RFQ opportunities across the business line and responding to both internal and external challenges that arise with new and existing customers.

Communicates with the TR Risk Representatives and TR’s Global Large Law Firm Representatives on new opportunities to ensure joint opportunities have merit and align with TRSS goals and priorities.

About You:

You’re a good fit for the role of Program Manager if you have:

Bachelor’s degree – equivalent experience will be considered in lieu of a degree.

A minimum of 5-10 years of client related experience.

Strong familiarity with the broad suite of Thomson Reuters proprietary data sets and technology.

Program, Project, and/or contract management experience preferred.

Works well with teams and driving disparate groups toward common client goals.

Ability to effectively communicate and relate to multiple levels of a client's organization. 

Ability to work collaboratively with internal and external stakeholders demonstrating strong interpersonal and communication skills.

U.S. Citizenship essential to comply with government contract/agency or department of Federal Government requirements. 

Ability to obtain and maintain a U.S. national security clearance.

#LI-SW1 

What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.
Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The target total cash compensation range for the role in any of those locations is $208,880 - $387,920.
This is inclusive of both base pay and any target sales incentive.
Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.